Overall Ratings & Reviews Xiyuan Hotel

not clean and non-smoking room but it has smoking smell

It was an excellent choice. It is a convenience location to go many different places by public transpotaion. The room was clean, the services was outstanding, the staff were very professional, and the price was reasonable.

Good location. The facility is a little bit old. There are not whole lot of restraunt nearby

Close to the zoo. Less traffic. But, people are smoking in the building.

excellent front desk staff and good breakfast buffet

Good location. However, I smelled the smoke. Somebody smoke in the room

A bit isolated thus difficult to get a car (taxi). Also limited shopping (well there is carefour cross the road)..

Very nice close to the subway and the convention center. Also very close to the museum and the Beijing ZOO

Overall the experience is good. Excellent service from few of the staff while a few needs to be trained. Executive lounge has very limited food and drink options. Realized that most of the food items are recycled from morning breakfast. Leakage of water from bathroom to bedroom each time we shower. Maintenance is required.

I'll only list negatives - please understand that, beyond this, my experience was wonderful! (1) The bed was a little too firm (2) The status of the room as smoking/non-smoking was a little vague (3) Communication with staff could occasionally be somewhat problematically limited given language barrier [Otherwise excellent stay!]

Hotel has misguided about hotel facilties Not recommended

Very nice hotel with great staff. Like almost everything in China there is a charge for almost everything. The hotel is clean, comfortable, and very good staff.

I liked everything about this hotel. First of all, the staff was great, changed my room which was in the other building to the one I went initially. They have a huge, beautiful lobby. The standard twin room was spacious, top notch clean, beds were comfy and tall and overall the interior design was great. The bathroom was lovely, with separate shower and a bathtub, and good closets to put our suitcases. I would book this hotel again and again, especially for the deal we got, it was worth it

Chose Xiyuan Hotel as we brought our overseas suppliers with us. Had our meals at VIP Level which was good. However when checking out, the service was very slow and we waited for a long time. Hope they can improve on that area.

-Dirty rooms, bathrooms, halls, everything smelling cigarettes -If you do not speak Chinese, look for another hotel. The staff cannot understand you -Everything is limited...bathroom supplies, etc. -Pool and health room very disappointing, dirty and not inviting -I would not stay again and for the price I paid I am sure I can find something much better

Have a good experience stayed in this hotel. Nice service and professional desk service.

It was a nice stay. The hotel was clean. There is a faint smell of cigarettes but not unbearable. Location was nice. Close to the Capital stadium.

The staff in the concierge are rude. They fell very reluctant to help the guests. The room is poorly designed, gym and pool are not usable. It is worst experience among all the hotel stays in China for me. I will never recommend anyone to stay there.

We stayed in a deluxe room, which was nice. Wifi was slow, but I found that to be true at all of the hotels in China. The shower had a rain shower in it, as well as a deep tub. So that was nice. It was close to a bus station and train station, and more importantly close to our friends. So that is why we chose this hotel. However, we didn't do much in the neighborhood, so I can't comment on that. Their english was challenging, and it took a good 30 minutes to check in. But all was good in the end. The Chinese breakfast was very good

Hotel was good value generally, but staff have limited English, only went to one restaurant in the hotel which was fine. However, be warned that ATMs in China give out counterfeit notes. I used the lobby ATM of the Bank of China, and while only got one fake CNY100 note out of 10, others on the web got worse results. Hotel sends you to the bank, who send you to the police, who send you back to the bank. Nobody willing to deal with it or make you whole. Best to just go into banks AND check notes before leaving.