La Quinta Inn & Suites by Wyndham Chicago Gurnee

Explore La Quinta Inn & Suites by Wyndham Chicago Gurnee
7.6
Pleasant
From 1,031 reviews
Cleanliness

7.8

Room Comfort

8.2

Service and Facilites

8.0

Traveller Reviews La Quinta Inn & Suites by Wyndham Chicago Gurnee

Number of reviews per page
20
40
Top reviews
Brianne
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Tv would lose signal every night at 12:30 and wouldn’t go back on until 7 am…
Levi
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Was a bit run down and dirty. Wouldn’t book again.
melinda
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Had lot of parking available
Sarah
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The check in staff was very helpful. The room on the other hand was subpar. There were bugs in the bathroom. Check out was not until 11 but I had housekeeping/maintenance banging on my door since 8 am
Janet
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I didn’t like the fact that I had booked a room through Expedia which was fine. I had a problem durning my traveling I called the hotel to let them know what was going on.and that I was running behind time he young man told me it was fine as long as I made it by 3:am well I got there about 7:30 and he said my room was canceled. My phone died so I had to go to my car to charge it he said no worries he would hold the room for me I get back inside again no room he said he could no longer hold it. So I had to reserve another room way more money than I had reservation for. When I finally got enough money together I went back to the desk he said he had no more rooms available. My daughter got on one of the sites and booked me a room. Took my things to the room and came back downstairs people are coming in with no reservation booking a room I’m listening to the conversation when the guy asked was there any rooms available the guy behind the desk said yes. But he didn’t have a room for me a few more people came in with no reservation and was able to book a room then my eyes were open they were his own race. I am a different race so that’s why I had a hard time getting a room my Granddaughter was graduating from navy boot camp on the next morning but if I didn’t have such a hard time getting there I would have left to find another hotel. My feelings were hurt but I never got disrespectful to the young man. I just hate to see and know that that type of behavior still exist.
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Kathleen
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Parking lot yelling was annoying.
Jessica
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

You have to request room service. They count towels and charge $10 per missing towel. Breakfast is a slim continental breakfast. The pictures look much better than the actual place. The employees were really nice though.
Skye
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The only positive experience was walking into a clean room (that was not cleaned after our first day) and having nice and helpful staff. Everything else was subpar.
Maria
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

staff was very nice
Martha
icon-Business Family
Business Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property needs alot of maintance..
Randall
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

People were nice
KEMI
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Satisfaction
jesse berger
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

It was incredible the staff was super friendly and VERY helpful. 5 stars easy
Ginny
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My room was quiet and clean. The service I received was lacking. You ran out of coffee and/or creamer 3 days in a row out of 4 of my days. You ran out of pancake batter at 850 and refused to get us more when asked. My kids were still hungry. I was looking for a luggage cart while checking out in lobby. Was told to ‘go find one’ by the front desk attendant.
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Tabitha
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We asked for clean towels 2 days in a room and when i got back in the evening i had to ask for them light fixtures above tub was leaking water fridge froze our food we had to throw all away i told the front desk about this both times and they did nothing but offer a 20% discount place was not very clean at all
Jasmine
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I stayed at this hotel over the weekend. While the location was convenient and the room itself was comfortable, I had a disappointing experience regarding a personal item that went missing. I accidentally left behind a pair of shoes, and when I contacted the front desk shortly after checking out, I was told nothing had been turned in. I understand that lost items are not always guaranteed to be recovered, but the lack of follow-up or accountability from staff was frustrating. I expected more effort or concern, especially since the shoes were left in the room—not in a public area. Unfortunately, this experience has made me question the hotel’s lost and found procedures and overall guest care. I hope they take this seriously and improve how they handle guests’ personal belongings in the future.
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Bina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The clerks were extra kind. Thank you so much
Johnny
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The guest service was nice enough, but my room had a red stain that to be appears to be blood marking on the carpet. And the walls and countertops were not wiped efficiently, I had to wipe down everything luckily I brought some products of my own.
M. Kathleen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

They were wonderful
Gregg
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The front desk team was fantastic, enthusiastic, helpful and friendly. I enjoyed the pool thoroughly. Only suggestion is to add variety to the breakfast selection. Other than that, wonderful, clean property.
Number of reviews per page
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40