Overall Ratings & Reviews SpringHill Suites Dallas Downtown / West End

Pleasant staff, comfortable bed

Overall, the stay was very good. The room was clean, but I did find some broken glass pieces on the floor. It was located right in front of the elevator, so it was easy to hear people passing by.

This was a great location for the concert we attended at the American Airlines Arena. The rooms were clean and well appointed. The staff was great.

I had an early flight and luckily they had rooms prepared for an early check in! Staff here were all super lovely and friendly and the cleaning staff do an immaculate job! About a 10min walk from American Airlines Center!

I stayed here for a conference in Dallas. It was a nice walking distance to the convention center and some food places. It was under some construction when I was there, but it wasn’t too bad.

Customer service was excellent

In town for a class and I preferred to stay close to the class location. This hotel was 3 blocks from my class and had easy off site parking directly across the street. There is valet parking but I never know if my truck will fit so I opted to park across the street. The room was very nice and I was very impressed with the comfort of the bed. Complimentary breakfast is a nice touch but will say that the options they have are limited compared to other hotels offering breakfast. Still had good food but limited choices. The hotel was quiet and I had no problems with exterior noise and even had a nice view of the city skyline. If I find myself needing a place to stay in the part of Dallas I will definitely book with them again.

Nice place. Good room and cheap

The front desk person was nice, however she messed up a few people reservations, they were already paid for and we had to repay again because she couldn’t or didn’t know how to pull up the reservation correctly.

The buffet breakfast was terrible and definitely would need to get food elsewhere. We got approached by homeless people as soon as we went outside.

It is so well located for downtown attractions - bang opposite the Dallas world aquarium, we even walked to the Perot museum in 6 minutes both are not just for kids but very enjoyable for adults as well. The room was big, spacious but very dimly lit that was a problem for me there just wasnt enough light which turns me off. Overall staff was friendly and accomodating, breakfast was good / comparable to other properties. It was clean. Parking was tight wven to get to the hotel valet, and the parking otherwise is either across the road on a public lot (shared with aquarium) or in a garage that was better priced but didnt seem as safe.

I liked that it was downtown and you could easily walk to the aquarium or Perot Museum. I also liked how large the room was.

Spacious room very quiet staff was nice. Lack of lights in room. Need luggage racks or a low dresser with drawers. We stayed 5 nights in a suite and needed to live out of the suitcase.

Great stay and great location. We came in for a WNBA game and we didn't have any issues with the location. The staff was great and very friendly.

Walkable to sixth floor museum...cheaper parking across road a one street free

The property was very clean. Staff was kind. Parking was simple but not free. Breakfast was underwhelming.

Very clean

Great stay

Had a great stay, the front desk manager was amiable.

Very close to house of Blues. Very convenient