Overall Ratings & Reviews Hampton Inn Houston/Stafford

Needs upgrading. The hotel doesn't smell fresh. The carpets in my room were sticky. The towels were rough. The toilet paper is very thin. There was hair in my bathroom. Poor water pressure. The staff was nice but I wouldn't stay again due to the reasons above. I did use the treadmill. That was conveniently located.

Alarms were going iff at midnight. Over night staff member didnt know how to shut them off. My room had blood in the shower. Did not smell clean had to change rooms twice.

Nice clean room.

Waited for 30 min to get checked in , terrible customer service

Great customer service

Surrounded by everything you need

The

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I reported that there were ants in my room to the staff and I was told that I would be taken care of, but no one showed up. Also, my room was a little dusty. I feel like I should get a complimentary night stay at any Hampton Inn, due to the poor service.

Enjoyed my stay.

Shower did not work properly and water was clogged. Reception at check out was rude.

Rooms were not clean. Bed skirts appeared stained/moldy and room had a very old stale smell. Carpet had not been vacuumed and there were remnants of past guests under the beds. Indoor pool was more like a public pool. Some equipment in gym was not functioning. A/c did not blow cold. Parking is limited and lot behind the hotel had multiple areas with broken glass as if multiple cars had been broken into. Definitely gave low budget motel vibes.

Pros: Low price. Staff was kind. Clean bed. Large room. Surrounding area felt safe. Quiet. Free breakfast was good (we also appreciated that breakfast was served until 10am). Good for short stays. Cons: Interior needs updating. Stale, old smell, but not overwhelming. Water stains on the bathroom ceiling. Our bathroom door looked like someone punched a hole through it and it was repaired with brown play-dough. ADA concerns: The staff described the elevator as "the closet." It indeed felt like a closet; the entrance is very small with a tight turn. Not sure if a walker or wheelchair would be able to access the elevator (hopefully there is another elevator down the hall). Our room was advertised as "accessible," however; a large desk corner stuck way too far into the room walkway, which would undoubtedly prevent a walker or wheelchair user from accessing the bedroom area.

Lugar bien.. sin lo que no pudimos descansar pork avía demasiado ruido del piso de arriba y de afuera…

The stay was good and peaceful. Room was clean. I didn't like the hidden fee for key of $100.00 regardless if room is okay they reimbursed. I feel that should have been mentioned ahead of arrival.

Toilet seat was loosen and need to be replaced. The water from shower head was too weak.

Great stay

Location

The sole reason we stayed was for the jetted hot tube……..there was no working hot tub. Room 209 the joining room lock was broken/not functioning properly not locked. Had to remove the frame bésele for it to lock. On two of the nights there were gun shot fire near by.

Property is quite old and needs repair