Overall Ratings & Reviews Extended Stay America Suites Sacramento Arden Way

It was close to the mall an the fair

At first, we chose this location for convenience and cost. The main highway access is a huge green flag. At first all was well until the last night tho. We found cockroaches upon our return to the room at night, this is definitely a concern that was brought up to management and requested a room change as well. The new room was a bit smaller and started having issues with AC unit. Honestly gave up at that point as it was our last night and we where exhausted. Would give new opportunity if I'm in the area but the property needs to be maintained a bit more for a minimum.

Great property. Near mall. Clean. Near major highway.

Love them period

It was extremely dirty, not in a great area and loud!

?

It was good

It was very dissatisfied with my room for my daughter and myself upon entering the room. The floors were dusty and dirty. There was hair and dirt in the bathtub toilet area had hair around the sea, and on top the bathroom counters were sticky. The bedding had lots of lint on the sheets. The door did not close properly. It was either warped or had been broken in the past, but at the top of the door, the entire door was inside of the room rather than closing into the gym properly we could see daylight out of the door. Also, then last night we were there there were roaches running on the table and countertops. I tried to smash them and killed them, but they ran too quickly. It went under the table and down the wall into the baseboards upon leaving the room and check out I mentioned to the girl at the desk and she said that she would take care of it and see what she could do for us, but I would never stay at that hotel again upon leaving my daughter’s pick up, had had the fuel cap stolen and fuel siphon from her vehicle very unsafe area

We checked in super late with our 3 children and were pretty terrified. The door looks like it had been previously kicked in and the room smelled like someone smoked 10 packs per day for a decade (despite it being non smoking). When asked to move rooms, we were told there were no more. The tub was gross so we checked out as soon as possible.

Very helpful and informational

So far so good.easy to check in big rooms i want to see break tomorrow morning. Walkable to mall

Staff was very friendly and courteous. Facility was tidy and clean. Unfortunately, and to no fault of the facility, an unhoused person was pulling the fire alarms which brought out the fire department twice.

I had to wait an hour and a half past check in time for my room to be "cleaned" it was a horrible experience and the entire area was super ghetto. The parking lot ghetto. I also had my parking permit and was still harassed by Security questioning me whether or not I'm allowed to be there overnight. I would never stay here again.

All was well. Satisfied stay for sure.

There were many unsavory people around, it was noisy, dirty, there was a horrible smell around the property and in the room, and there was an eerie bad vibe and I did not feel safe at all. We left within a few minutes of checking in and did not stay here, we are trying to get a refund

It's aas my first stay here and enjoyed it very much!

Average, good for the night that I need to rest before a very morning flight

The room was dingy, the air did not work, and the device was filthy. The door dod not close at the top and all around it was a misserable stay. Will never stay here again.

Dirty

Fun bridge