I checked in with my obviously elderly/disabled family member and the clerk at the check in desk never acknowledged that she may need assistance or offered to change to a handicap access bathroom. The clerk was more interested in getting me to sign up for their "rewards program" that I refused, but still received an email stating that I had approved to join. It is a large hotel, but there were very few gathering places, so we just sat in an area that looked like an unused lounge. Staff walked by frequently and no one told us to leave the area, so we guessed that we were OK to be sitting in there. Staff seemed rushed and like they were overworked.