Overall Ratings & Reviews Extended Stay America Select Suites Phoenix Scottsdale North

Staff were very friendly and accommodating

This property is just bad. Room was dirty and very outdated, didn’t have ANY toiletries, and hard a huge crack in the side of the door that let in bugs (and Lord only knows what else). The staff were friendly but this hotel (motel to be more accurate) should definitely be avoided.

Visitor beware !!! this is not a hotel there are no services, or you have to pay for them housekeeping every 14 days or 10.00 daily fee. 1.75 fee for sheets towels etc. Fee for any pots pans 50.00 fee if you don't carry your own trash to dumpster there is never anyone at front desk after hours. that was for starters when we got to our room floor was not clean dresser doors were broken, and drawers were dirty inside. The other guests were very noisy. The police had to show up twice. and if you like to smell pot all night this is your flop house. don't be fooled that it's in Scottsdale. Rough Neiborhood.

This was absolutely a horrible experience. The lady that helped check me is was the only thing that was good. She was very helpful but wasn't able to get a hold of her again because we had checked in so late. Once getting into the room, it wasn't clean. There was dust all over the room. There were things that I have no idea that were in the sink and toilet. The Bathtub wasn't really clean and I almost don't want to explain the bed. Lets just say there was no way I was going to sleep in them. Absolutely unsatisfied. And they never helped refund me due to the uncleanlyness.

Room needs updating, few amenities

Very poor condition rooms for such a nice area in Scottsdale. Hotels.com should be embarrassed to let the property deteriorate to such a level. The bathroom was badly in need of repairs and the hotels.com website completely misrepresented the condition of the rooms. Shame on you !!!

Other than wanna be gangsters at the car wash next door yelling about t was very nice and comfortable

Fantastic employees !! The manager

Checked in and immediately had to change rooms because the water in the shower would not stop running. The room we moved to had deteriorating walls and in the morning we discovered roaches. They did refund all but one nights stay. All in the middle of upscale north Scottsdale. Thought better of Extended Stay America. This place is an absolute dive.March 2025

Nice

Staff smoke weed, dog in front reception

This was my second time visiting and the room that was provided was way cleaner this time. The staff was prompt with responding to any questions we had and provided more towels when we needed them.

This hotel is disgusting. Mold in the bathroom, boogers on the shower curtain, toilet clogged upon arrival.

Took 2 hours to check in. Then sent me up to a dirty room that had trash everywhere and bathroom waa disgusting.. Piss all o er the toilet and floor. Went to front desk to beg someone to clean it. Finally an hour later the maid who was smoking and chatting it up to a friend finally showed up and cleaned the bathroom. She left us with no toilet paper and no soap. It was an aweful experience !!!

Never before have I stayed in an Extended Stay completely devoid of everything but an uncomfortable bed. Not even a coffee maker.

We checked in and went to our room. After unpacking, we discovered the heat/ air conditioner did not work. We got a room change after we repacked. The room was very spartan and did not have and kleenex or a place for it. At 8AM, the leaf blower dounded likd a semi truck in from of the room. End of sleep after a long drive. No coffee, in the lobby, and no breakfast offered to guests. I would not stay there again.

When we arrived to check in the office was open but no one was there to help check us in. waited about 45 minutes started making calls with no help. someone finally came in and said the other person working had to leave and she had to come in from the store. Next the room they checked us into was dirty beds undone. next room beds were made but there was bloody trash in the bathroom. disgusting we called but they said they had no more rooms and would come clean it, no one ever came. Horrible experience!!

I ended up leaving. I wouldn’t have my dog stay at that place.

Dirty room, Manager LiVED in the suite next to my room and had a barking dog. Weird. Tweakers outside arguing

Made reservations but when I got there they said they didn't have rooms, then staff suddenly found me a room after ten minutes of waiting.