Overall Ratings & Reviews Holiday Inn Express & Suites TEMPE by IHG, an IHG Hotel

Great place

Amazing service and outstanding customer service.

clean, easy access

All good!

we checked in and was given an extra fee $10 for parking, which does not make sense , since there is no security in the parking lot, also we had to change rooms because the first room given to us very dirty , the bathroom had pubic hairs in the tub and bathroom floor, the bed also had hairs in the sheets.

I’m sad I didn’t get the name of the woman that checked us in because she was soooo sweet. She got us a bigger room for now charge. The room was spacious and so clean. The pool area was well maintained and had towels available. I was able to get Claritin and Tylenol at the little pantry store. Would stay here again if I’m on that side of town

Walkable

Super clean, friendly, and convenient location. Would definitely stay here again!

Ok

Very happy i will return 😊 ☺️

Amazing and safe stay close to the airport. Would 100% recommend this!

Room smelled funky. Toilet broke and nearly flooded the room. Asked the front desk to have maintenance fix the toilet, but no one ever showed and the next night the toilet overflowed yet again.

Very clean, very comfortable. Nice breakfast, too.

Kinda run down. Elevator super slow.

We stayed here after flying into Phoenix before making our trip to the Grand Canyon. The check in process was quick and easy and our room was clean and quiet. We both thought that the bed was comfortable for a hotel bed and appreciated being able to control the A/C unit in the room.

Nice cosy place close to shopping areas

The front desk agent was accommodating and courteous, and stayed beyond her shift to assist us. The room was quiet and clean with ample space for the two of us.

It was a very nice quiet Hotel my room was clean the people at the front desk was nice the pool area and jacuzzi and exercise room was nice it's a very convenient place to be with school and shopping the only thing is I still haven't got my security deposit back yet but I guess you still have time

I purchased three bottles of water at $3 each but was charged $15. I brought this to the receptionist’s attention at the time, and she assured me that the issue had been resolved. However, the incorrect charge has since appeared on my final bill, and no refund was issued. It’s disappointing when someone gives their word but doesn’t follow through—it feels dishonest and unprofessional. Additionally, after returning home, I noticed I had been charged a $100 deposit twice. When I called to inquire, I was told that both charges would fall off my credit card within seven days. I hope this is the case, but given the previous experience, I felt it necessary to document everything.

Good in everything, and a very good options for breakfast