Overall Ratings & Reviews Renaissance São Paulo Hotel

Wow! Customer service 10 diamonds. The staff namely Danille was so welcoming and helpful omg. The hotel is stunning!!!! The breakfast room amazing lots of light and plants imagine a real honeycomb drizzling honey over fruits. Romance novel type stuff. I underestimated how cold the breakfast area was and the hotess a lovely warm and friendly young lady offered me a shawl. This was Customer service at a whole other level and weve stayed at the 4 seasons and ritz etc. The food was amazing we did the lounge package the welcome reception food is very good. The only downside to that was there is nothing from 11am to 530 just candy and soda. Our room was nice. The view blah. But this hotel is excellent.

Everything was amazing!

I expected much more for the money. The spa was under construction and during check-in I was not given the necessary information or even told that. I found some friendly and informative staff members but the professional ism was not consistent.

Fantastic hotel

This is the only hotel doesn’t provide free water hotel that we ever been, especially this is a 4 stars hotel! There is a sushi bar in the lobby. It took a hour for us waiting a sushi dish.

Lia and the whole staff was amazing! I wish I could’ve stayed longer. I definitely plan on coming back.

Great location! Impeccable Service! Best hotel gym I have ever seen! Plenty of options for shopping and dinning within walking distance.

Great choice in São Paulo.

Staff was incredibly kind and accommodating. Will absolutely be returning when in Sao Paulo.

Very nice hotel, beautiful lobby, good gym and pool. Needs remodeling. Service is excellent. Breakfast area employees were excellent!

The property is very dated. Needs some seriously remodeling. Great located and staff - The elevator system is terrible-

Excellent place, awesome service

Very well located hotel for central Sao Paulo and nice room. We paid a little extra to get a room that was already available when we arrived at 8am and it was worth the upgrade. Club rooms are worthwhile as happy hours include a buffet and drinks and breakfast in the morning. Really helpful and lovely staff special mention to Malcoon in the club lounge who encouraged us to try Brazilian specialities and to Maria on reception for the shopping advice! The hotel dealt really well with a block-wide power outage using emergency generators to power the lobby, emergency lighting and wifi and they got the rest of the lighting/aircon back on as quickly as they could.

Safe and quiet area with access to many fine restaurants options.

The hotel is beautiful, it has a great gym and the food is awesome

I was in Sao Paolo for five nights for work, and it happened to be my birthday while I was here. The hotel staff went out of their way to make my day special! (Midnight snacks and cake as per Brazilian tradition, more cake the next day… it just kept on going!) Wonderful staff, comfortable rooms, great location. Would stay here again, and hope to be back on my birthday!

easy to park. electrical wallbox offered to charge my car. the swimpool was blocked due to necessary repairs. The theater in the property was nice and good.

Central & safe area with numerous bars round about

Just off paulista avenue on a quiet street. Big spacious rooms and plenty of amenities on site

It was fabulous !