Overall Ratings & Reviews Courtyard by Marriott Memphis East/Bill Morris Parkway

Staff were super nice, the room was clean and comfortable.

Employee was no help on cleaning the rooms we had sleep in dirty room. The room I got had glass that was used by someone else and tissue paper on the floor. no internet service employee said owners may have not paid their bill for internet. No type of room service to clean or ask for help. very poor condition.

Property was under construction. No housekeeping services offered. Room issues resulted in a room move.

Building was under construction

First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me

First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me

The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Everything was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a significant credit for the inconvenience and haven't seen it a week later.

The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Shit was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a $100 credit for the inconvenience and haven't seen it a week later.

The building was under construction. No amenities were offered. The outside construction made the outside appearance horrible. It looked abandoned.

Hotel is under major renovation. It should be nice in the long run but as of now it has a long way to go. Not a typical experience that I have had with a Marriott property.

Great room a/c and entertainment value

Great staff and service

Great room service and amenities

great service and front desk representatives

This property is not operational. It is being renovated. We could not stay there once we arrived. We had to book a different hotel. I need a refund for this booking.

UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.

I booked this location because I stayed there 3 years ago. It was okay then. There were no stipulations on the app and nothing stated that this hotel was under extensive renovations. Upon arriving to the front counter, the clerk was nice and greeted us. I told her my name and that I had reservations. She stated I wanted to let you know we are under renovation. I said ok, the website didn’t mention anything. She states our elevator does not work, the pool is not open. I said ok, I already booked. Can I get a first floor room? Sh stated we don’t have any. I told her I had 2 50lb luggages and asked if they had someone to assist. She said no. It was last minute and almost dark in Memphis. I had no other options by then. I had no choice but to struggle with those 2 heavy luggage’s. Paint, ladders filth everywhere. We get to the room, the tv doesn’t work, no cable, I tried to call downstairs, no phone service. The tub was dirty and the bathroom floor sticky. We quickly went out nearby and grabbed food to bring back, I advised her of the tv, we at least wanted to watch tv. She was on her cell phone, but allowed us to quickly interrupt. She said she would send someone up. After 2 hours went by, I knew it was a lie. This place should close. We had to leave for our flight at 5;30 am. Could not use the shower because it wasn’t up to par. I told the clerk who was now on duty and mentioned the tv and that no one ever came. He said owe I got here at 11 and know nothing about it. Oh ok.

We had the worst experience ever with this stay. We had 3 different rooms. The original room 205 the tv did not work and my husband informed the desk clerk as we were leaving for gathering. He said he would have someone take care of it. We made it back and the tv was not fixed. So we were moved to room 237. This room air conditioner did not cool and fresh paint fumes were unbearable with the heat. My husband has asthma and could not breathe and I had a bad headache. So here we went again packing up our belongings to head to the 3rd room. We were totally disappointed and extremely dissatisfied. I would give this place 1 star. Please advise!

all good

Still haven't received my deposit almost been 2 weeks