Our experience of the staff was inconsistent, check-in was fairly lack lustre and no explanation of facilities, dining options or card service was given. Couldn't find bar staff. However the concierge was really helpful. Communal rooms were lovely but the bedrooms were old and tired. ( We had to switch rooms) Even in the upgraded room the shower was broken, TV old and kept switching off, chipped paintwork and a hole in the back of the bathroom door. disappointing for a 4 star. Location is excellent, but they don't have to work on that!