Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Lake Charles Sulphur

Everything was nice.

On the older side. Smelled musty. Pool was dirty. Good breakfast with friendly staff heating and cleaning during breakfast.

No frills, but very accomodating. Breakfast was awesome, felt like family with other guests and staff.

Great service

We studied in this hotel on our travels home. It was decent price of the staff was very nice and accommodating it. My only complaints are. It was a wheelchair accessible room that actually wasn't. I couldn't get to one side of the bed at all. As it was jammed up along the wall. Once the sofa bed was down, there was no accessibility to the bathroom at all. The microwave and refrigerator power strip and plug in the wall also did not work at all. Otherwise, everything was clean, nice and meat and in order.

I spoke with the front desk manager about extending another night due to my daughters softball game being delayed, she suggested that I book another night and that she would let me cancel the night if we winded up not needing to stay and would not charge me. When I went to cancel the room the they said that she should not have offered that and that I would be charged because it was too late to cancel. Although she identified herself as the manager and promised that I could cancel late they are charging me full rate. If I wouldn’t have listened to her I wouldn’t be out of $320 for the 2 rooms I extended on that were never used! They will not offer to meet in the middle for a night stay at a later time or nothing! Very poor customer service by not leaning toward the customer when an employee makes a promise.

Room was not ready when arrived, Ended up waiting an hour for room to be ready.

Great place to stay, nice and quiet. Do check sofa sleeper supplies so they are complete but supplies were delivered to room rights away which we appreciated .Highway access was perfect. Fantastic recommendation for supper at Joe’s Pizza and pasta

Our stay was great! Bedding was comfy and staff was outstanding! I’m especially impressed with the dehumidifier in the room. It so important in Louisiana. I will definitely stay here next time we visit our grandchildren!

The property did have a smell. The building is dated and has visible areas that need attention. Overall, the property was sufficient for a one night stay. I will probably try another property if I go back to that area. For being a Marriott owned property, I was a little disappointed. The bed was clean and towels etc were clean, just not up to the level you would expect.

The peeper is around everything very convenient

On the website it states that it has an indoor pool. But, fails to state that the pool is still freezing cold. The indoor pool was the whole reason for staying at this particular hotel because of the 3.3 rating of it. My grandson stepped in the pool and it took his breath away because it was soooo cold.

Good overall

😊

Hotel is old and there’s a mildew smell and dehumidifiers that do not work in the room.

Staff were very friendly, the bed and room were comfortable, and breakfast was really good!

AWFUL! Smelly and everything was damp!

Good

Near I10

The most nastiest hotel I’ve ever stayed at. They couldn’t check us it due to there not being any clean rooms @5:45. Rooms smelled like mold and mildew for the 4 days we were there. And all they wanted to do was spray air freshener like that was gonna solve the problem. The outside air unit that’s on the 2nd floor kept leaking so everytime you walked in and out of the side entrance door it dripped on you. Do NOT book here! And whatever you do, don’t let the word Marriot fool you cause it is far from that!