Overall Ratings & Reviews Crowne Plaza KITCHENER-WATERLOO by IHG, an IHG Hotel

I was originally attracted to the bowling and arcade entertainment but the arcade is very run down. Many of the machines do not work. I know it is run by a third party, but please don’t advertise something that you don’t have quality control over if it’s going to be a huge disappointment. The restaurant breakfast buffet is reasonably priced with lots of nice options like an omelet station and fresh crepes. The staff was really nice and helpful.

Parking is too far from property. we lost power, couldn't get change of sheets. left a day earlier than originally planned.

Front Office staff Hera was extremely helpful. Excellent food at the restaurant.

Stayed one night with family. Great pool. Amazing breakfast buffet. Friendly staff. Clean rooms. Good location. Older building is showing its age. Bedding smelled strongly of bleach. Poor sound insulation between floors.

Does the HVAC work properly? Yes, indeed - kept my room at exactly the temperature I like, and operated almost silently. How's the water? Also excellent - double shower heads make this a winner as well. ALL hotels should be able to tick those four boxes - clean, quiet, HVAC and water - and the Crowne Plaza in Kitchener does those very well. Add the very friendly, professional, and responsive staff to the list - these folks are obviously proud to be here, and go the extra mile to make guests feel welcome and cared for. But - with those necessary comforts out of the way, what else does a hotel need in order to break through the two-star barrier and compete in the VERY competitive mid-range business hotel segment? A complimentary breakfast buffet goes a long way. $20.00 for the buffet at the Crowne Plaza is too much. Free parking on the premises is also a strong draw - but at the Crowne Plaza, you pay $12.00 per day - to park in an unheated garage in which I never saw more than six other vehicles parked. The neighbourhood feels very run-down. I saw more than one business with boarded-up windows, and there is nothing within walking distance to provide any form of entertainment. That's not the hotel's fault - but the Crowne Plaza is tired, and showing its age. My first room stank of cigarette smoke. The second was clean, but a broken light switch and very dim lightbulbs throughout could use a fix. Dented elevator doors don't lend confidence. Time for a renovation.

Great overnight stay!

Parking was difficult with a 6 ft clearance that would not accomodate a pickup truck.

Good location, clean and comfy!

Very clean and comfy bed!

The reception manager was overacting! He needs to learn how to respect all customers

Great place to stay

Place is great and very nice. Staff is very friendly!

The room was very spacious and clean. The location was central to downtown Kitchener

Very nice staff, clean rooms and hotel gym was great!

Amazingly clean rooms and the building itself!! Friendly staff and an awesome restaurant. Would come again and recommend it to all friends!!!

Convenient location. Didn’t like the parking.

Would definitely stay here again!!

There was a hockey tournament going on wich im ok with but i was told my room was gonna be away from it! In reality i was on the same floor and the kids were booting and kicking my door as hard as they could, I came out several times to confront them amd then called the front office and they still cam back to kick on the door wich really irratated me because my children were awoken everytime! I finally went to speak with there parents myself

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I absolutely loved how every single staff greeted me with a friendly face and was all very accommodating for all my needs. They made my stay feel welcoming and like I was at home. Kid friendly 💯💯