Excellent stay, staff excellent and helpful, great breakfast, fantastic pool facilities, thanks

All staff at this hotel and associated health club are super friendly and helpful and really made our stay pleasant. Great value for money and cracking breakfast.

There was awful banging noise outside our room that went on for hours, late into the night. It woke us up again in the morning. We reported it to reception who said they would look into it but didnt seem to care. We investigated ourselves and discoveded a set of steps behind the wall that our bed was on and the noise was people banging cases and bags up and down the steps. It wasnt a great experience or relaxed stay that we expected. Very disappointed as we rarely get a chance to grab time away and it was supposed to be special.

Shocking hotel. We paid £48 for 2 course each. My fish was one of those supermarket battered fillets, really bad. Worse than that was the room. Worst night sleep we have ever had, the bed was very uncomfortable the pillows were lumpy and bedding was as pld as me! In truth, it was a cheap last minute stay and if we had not beed travelli g all day we would have walked at 3am to find another hotel

Easy going kind and friendly atmosphere. Close enough to travel in to city centre o. Cheap public transport

Clean and tidy, good breakfast

Decent stay. Highlight for me was the access to the swimming pool and jacuzzi

This hotel is a little tired. There has been a makeover of sorts to the room. However there was a funky smell through the corridor and room. The pool was nice to have but again showing its age. The hotel was quiet so breakfast suffered from being kept warm under lamps. The Staff were all helpful and friendly. Hence the 3 stars.

Overall the room was ok, the bed was very firm for our taste. The duvet had seen better days though the linen was clean and white.

Staff were very nice . Could of done with some form.of lamp.in the room.. ees the room was fine. Thank you 😊

Wasn’t impressed

A well appointed room, while fit for purpose room 202 needs a little love - blinds & bath.

Breakfast needs more warm options for vegetarians ands vegans.

Bed, rock hard, very uncomfortable. TV thinks it’s yesterday, when the guide comes up it’s showing what was on the day before!

Room was clean and spacious and all the staff were extremely frienfly and courteous

Check in - rooms not ready when we arrived after 3pm. Told to wait at the bar, no drink offered. Room - we were in 354. Horrifically dated, blank plates over old sockets, heating doesn’t work so there was a plug in oil radiator for us, toilet takes about 30 mins to fill between flushes. The shower - worst I’ve ever had in my life! Takes about 10 mins (no exaggeration) for hot water to come out, and it’s literally just a dribble. Staff were good, can’t fault them. Breakfast was good, but on the whole it was a let down considering we paid £225 for the night. Very disappointing stay overall, we only went there as another couple we know had already booked for the same night. Should have just stuck to the Hilton, which was available for slightly less per night that this. My honest opinion is that even a Travelodge puts this place to shame.

Yes

Great room great price good food friendly staff

The staff lacked experience and confidence, especially dining room staff. The pool areas were very good. The food was ok but nothing special. The rooms and beds were fine and the location was good - very easy to use the park and ride into chester

Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful