Arrived Thursday 2pm. For a 2 night stay. A special weekend, celebrating my hisbands 65th Birthday. The Radiator in room was not working. So arranged for maintenance. Maintenance took forever so eventually were given a plug-in heater and got the air con heat to work but it was raining constantly and wanted to use the radiators to dry off outdoor wear. 24 hrs later it wasn't fixed and quite honestly, we were fed up with asking. The maintenance team always seemed to be ½ hour away, then said they though the heat in the room was good enough but that was not the point. The Radiator should have been working, We felt like we were fighting a losing battle. We were also sent an email which was ridiculous. Grammer was awful. This was the last straw. Eventually it was fixed after we "let rip" in reception. If we could have, we would have moved to a different hotel but, we had paid in advance for the room and parking. We left before 8am Sunday. Couldn’t wait to get away. Totally spoilt weekend, What a waste of time & money.

The room was a bit tired and the wind kept blasting in through the top sachet which made it pretty cold without a radiator 'except the oil plug in one' the room was also really noisy throughout the night with the sound of bins clattering in the early hours. Staff were really good and the breakfast good too,

Fab hotel Superbly situated. Wonderful staff, and I mean wonderful staff. Great bar, very comfy bed, power shower And a great breakfast selection. Lastly the hotel is so well priced. My go to when in Brighton.

The staff were so friendly and made the stay relaxed & happy. We were lucky enough to have a room upgrade and the sea view room was a great size and with the comfiest bed ever! The hotel location is brilliant for ease of getting around the centre of Brighton. Our go to Brighton hotel and already can’t wait to revisit.

Friendly and helpful staff , great upgrade clean room

Lovely room, great breakfast, friendly staff and the perfect location for Brighton 10 - nothing not to like 👍

We had a lovely view from our balcony . The staff were very friendly and attentive. Our breakfast was good very varied menu and we also had drinks in the evening in a very pleasant seating area again over looking the sea. The hotel was quiet as it’s January but had a nice feel to it and will definitely sty again .

Lovely, clean and great location

The room was very clean with just a few minor issues

Lovely sea view room beautifully furnished. Great hotel location and super helpful staff. Highly recommended

Attention to all the details

Friendly staff, as usual. Thanks for the upgrade. Warm and cosy room with plenty of space.

double upgraded on arrival, polite, pleasant, courteous staff throughout my stay. room clean and tidy

Very clean Hotel. Food very nice. Comfortable rooms

The breakfast was lovely was surprised with a family room so had a very spacious stay

Room was cold, and smelt damp. Really quite run down

Room was comfy and quiet.

Room, although small, was clean and comfortable.

Clean comfy room and super friendly staff. Also received a free welcome drink. Lovely reception and bar area. However, corridors to the “mews” bedrooms are quite scruffy and dirty.

Staff very courteous. However...told at check in that I had been 'upgraded' from single to a double. The double was up 3 flights of stairs and was the last room at the hotel - room 356. The cold tap in the sink was no more than a dribble and the hair dryer set off the smoke alarm in 3 minutes. My main objection is this - I booked months ago. A single male colleague was 'upgraded' to a double on first floor despite booking after me. Why do hotels always penalize solo female customers giving them the worst, most difficult to access rooms?? It's a regular experience for me but I am still disappointed that the Mercure was no different from all the other hotels who seem to treat solo female customers like a lower class of customer. Very sad.