Nice room close to restaurants, bars and

Location of the hotel was fantastic. The room was ok, but can use some more cleaning, especially in the bathroom. There was black mold growing in the shower and the air vent was basically plugged up.

Central location, good price

Welcoming staff, great location, clean rooms.

Close to many shops and restaurants

The elevator was broken.

This was such a beautiful stay. We were so lucky to be given an upgrade by the staff and were surprised by a gorgeous upstairs room overlooking the square outside. I would absolutely stay here again.

All I needed

Both shower floor and toilet had chips in the surface. Normally this would be repaired.

Great location

Very friendly staff and comfortable beds. Safety deposit box in room wasn’t usable even the staff couldn’t sort it.

Very good boutique hotel near center, but not as crowded

Awesome experience and close to everything

Location excellent. Rooms clean and quiet. Sara at the reception desk was very kind and helpful.

This a compact NH hotel; idealand location for a short or long break. A very neighbourhood feel, with drinking and dining options galore within 100 metres. The city centre department stores and the canal side bars and eateries are less than 15 mins walk away.

Fantastic location. Great hotel

Unfortunately the front desk staff was very rude and blunt.

Good location for walking around Utrecht. Very friendly staff. Slightly compact but very comfortable room. Elevator available for ease of getting luggage up to our room.

The staff was a high point in an otherwise mediocre stay. The room with a view on the 3rd floor was cramped and dark with a minuscule bathroom. No common area or breakfast available. Parking was about .3 blocks away. You could pull up to front door of the hotel but there was no proper sidewalk to unload luggage, just a busy bike lane that was dangerous as bikes whizzed around the corner toward you. The elevator broke down on our checkout morning leaving us to negotiate 4 flights of stairs with luggage. If you are arriving by train not car and have minimal baggage and don’t mind a barebones experience but want central location, this hotel would work for you, otherwise keep looking.

We arrived and were told we hadn't paid and had to pay for the room on arrival. After checking later in realised that we had paid so had been charged twice. This did eventually get sorted out but did take about 5 days. At the property the lift was often not working which was an issue for someone in the third floor with mobility issues. It is generally a nice hotel and other staff were helpful in sorting out issues after the initial check-in. Overall 3 star due to the fact that I haven't had any issues in other hotels of a similar standard that I've stayed in.