Mercure Norwich Hotel

Explore Mercure Norwich Hotel
7.2
Pleasant
From 558 reviews
Cleanliness

7.8

Room Comfort

7.4

Location

7.0

Service and Facilites

7.8

Traveller Reviews Mercure Norwich Hotel

Number of reviews per page
20
40
Top reviews
Diane
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was okay, although we mived because the first room had not been properly cleaned
Victoria
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean but dated room. Damaged items of furniture. Hairdryer didn't work. Whole place has just seen better days
Mick
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great room
Davina
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Yes all was good
Kevin
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Nice room, very clean
Andrew
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Plenty of parking. Friendly and helpful receptionist. Room was a good size, very comfortable bed. Breakfast selection was excellent.
Montgomery
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It was a good stay all round. Friendly and helpful staff.
Wang Yip Derrick
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Check-in was efficient, and breakfast was decent and good value. However, our stay was disturbed by a birthday party taking place two floors below our two rooms, which lasted until midnight. The music and noise were so loud that we were unable to sleep until the party ended. When we called Reception, we were told there was nothing they could do. We would expect the hotel to manage such situations better, as the comfort of overnight guests should not be compromised by events held on the premises.
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Elaine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Fast freindly check in
Karen
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Stayed for 2 nights to attend a dear friends 60th birthday party. Plenty of free parking. Room was clean and comfortable. Room rate was reasonable. Staff were friendly and helpful. Convenient pub and Supermarket across the road. Would stay here again.
Jade
6.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Staff very friendly but building in need of refurb. Very old fashioned and not like other mercures I have stayed at.
Steven
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.
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Thomas
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Decent hotel if a little dated. Don’t let that put you off though, it’s very clean with good staff
Judith
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

nice greeting on arrival and friendly staff
EDWARD
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Stayed the one night. The hotel is just as one would expect it to be.
Lee
icon-Business
Business
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Restaurant closed early. Rooms dated and not super clean. Friendly staff but wxpensive for the quality and condition
Jatinder
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Really helpful and friendly staff. Especially the lady receptionist.
Sylvie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

We had a 1 night stay for a quick break the staff were excellent and so helpful couldn't have done more, will certainly go back there again food was great
Jamie
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Arrived early and the lady on reception arranged for our room to be made up to allow us to check in, above and beyond service. Lovely room and we were lucky to have air con on the hottest day of the year. Bar area nice we didn't eat so can't rate the food. Only slight niggle was there was no outside area to enjoy the sun
Maria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.
Number of reviews per page
20
40