Overall Ratings & Reviews HomeTowne Studios by Red Roof Denver - Thornton

Trash was everywhere, security doors were broken, sheets were stained, floors and counters not wiped down, bath faucet leaked with mold behind the cabinet and the kitchen light didnt work.

front office service was friendly.

Very good

Place was a little dirty & the lock froze on me & the staff had to get a blowtorch to thaw it out

Location

The place is not well keep. No a safe place . the homeless people. Tje gang of people walkinh

Room 332 didnt have heat. Room 149 dosent have lights. The stove doeent work.the floor is nasty. And it smells like cigarettes.

First i had a room with hair in the bed, floors and tables were covered in sode and what looked like cigarette ash to get changed to a new room that at least the bed sheets were clean i had to clean side tabled and bathroom sinks and doors myself. There was what appeared to be dried juice or pop on the floor which i cleaned and mopped up myself. I also had to wipe black filth from by the door handles to and from bathroom. By the kitchenette area was food and grease which we had to clean. I realize i could have gone somewhere else but after a 16 hour drive and my family desprite to stretch out and relax cleaning was the easiest option. We were there 3 days the maid service doesnt bring you fresh towels or empty your trash. We had to take towels down only to be told i give you what you bring me by a lady whom obviously wasnt trained in customer servise. Our reservation was for 3 ppl not 2. As we were leaving i watched as no maid but Instead its a handy man that was caring for the rooms i watched him make the same beds up from our first room. No sweeping or mopping was done just the bulk laundry cart was pushed into the door. So i can see why my room was in such deplorable state. Its sad the place was quiet and most of the other staff was friendly and welcoming. Its a sad shame though when you cant wven get a clean room and the heater coolers in the room were disgusting that should also be address as after an hour or so my kid was having allergy issues. They need to do better

I was taken outside of agreed upon terms and I was told the third party check in was a disadvantage

👍

Just loud neighbors

Very rude personal saying they only accept credit cards for deposit no cash accepted at all at this place. Then when checking out they dont automatically give deposit back when leaving they just say it will be there in 3 to 5 business days, and thats when you find out your not getting your deposit back

Locked out with no way to contact property. Door blew shout when I was outside.

It was a terrible experience. We had to go elsewhere for accommodations. Mold in shower, Loud guests , pot smokers outside door creating pungent smell.

Will refuse to refund you your nights if you can’t keep your reservation even though in their policy it says they will keep one night of reservation, monies, then refund the remaining nights.

It was filthy was locked out 1st 30 min froze with my kids never agaih would like a inconvience credit if possible

The staff who greeted us gave us the best and most memorable first impression I have ever gotten from a hotel. Very personable and kind.

There are stains in the mattress.

Overall, I feel this property represents one of the lowest nightly-prices available for short or extended stay in the Denver area. Given the amenities and location, I reckon HomeTowne is delivering value, only ten-miles from downtown Denver. I believe the hotel is as described online. After a more than two-week stay, I have experienced only a small-issue, a stubborn door-lock the hotel swiftly replaced. Staff have acted with professionalism and neighborly-love, responding to needs promptly and with courtesy. The cleanliness and grounds are acceptable and ample parking is available. I have always felt safe and unbothered returning, and I am pleased to have this Denver/Thornton location. Enjoy your stay!

Room was super dirty n smelly curtains wore torn. They don't give. U permit to park so it can get towed. N they get a piece of the money bed sheets dirty n stained