Overall Ratings & Reviews Extended Stay America Suites El Paso West

The air conditioner is very very close to the bed

It offered breakfast, NO. It is not close to be any kind of brekfast. Really dirty inside the bedroom carpet smell really bad. Inside the microwave food from a few days, i the drawer found women underwears. Really bad experience.

I love it

When I arrived to check in after travel delays, they told me I was unable to check in right then and had to wait an hour to get a room. Not to mention, the front desk was closed and there was no one there for 20 minutes. I almost had to leave to find another hotel for the night. During my stay, there was almost no one available at any point (and no one watching who was coming and going in the hotel). My room had bugs (I am pretty sure they were bed bugs) and smelt like cigarette smoke every day when I got back from my outing. SO much smoke smell it made it hard to breathe and sleep. My room was filthy overall, and when they came in to clean it, they only replaced the complimentary toiletries and emptied the trash- no new towels or sheets. The pool was bricked in, so don't expect to swim. The location was very noisy, especially at night. I will not be back. I will have to find alternate travel arrangements for the next time I am in El Paso.

Heard train throughout the night. We had two rooms and they both smelled like dirty feet and one like stale cigarettes even though they were none smoking. The sheets on one bed had gross stains and should not have even been put back on a bed. I do not recommend this place. I NEVER took my shoes off except when I laid on the bed with socks, fully clothed. Showered at friends place because i did not want to use towels

The room did not look clean. No housekeeping during stay. Loud screaming from other room. The stove didn't work no dishes in room. Had to ask for more clean towels. My daughter got sick with the smell of rhe carpet and air conditioner smelled musky. Elevator was very hot and would feel like it has not been maintained for awhile. We borrowed a broom to clean the room while we stayed there and no vacuum to clean the room.

Wors expirence

Sizeable room

Very clean rooms. Exellent service. Fast check in. Rooms are spacious.

Really good service!!! No complaints!!

Sketchy hotel walked into a Lobby no one at the desk and a random man sleeping on the coach on the way to the lobby and elevator, room had a pull out coach and no sheets blanket pillows when asked to provide staff said none are available…. What? This was ridiculous

Not very clean very outdated. But I guess you get what you pay for.

One hour waiting for the check in!

Me Gusto el cuarto en el primer Piso, por la jefa de 88 anos, buen cuarto con dos camas Para 4 personas y con Cocineta......... Muy Bonito,, desayuno pobre !!

Very friendly management, large rooms, clean and affordable. Breakfast is not a real breakfast, and should never called breakfast it just coffee/tea and muffin.

I loved this stay. It was comfortable and quiet which was perfect after a long drive. It also had plenty of room, a working space, and a whole kitchen area. So nice!

The rooms are outdated. The bathroom was not very clean.

It was very comfortable and they have very big rooms. There was a kitchen and a huge closet to hang your things. The bathroom was a little small. Only thing that was disappointing was that online it said there was breakfast so we came in expecting a lot of food. The breakfast was more a breakfast bar rather than a continental breakfast and the food and coffee was always almost empty. There was only granola bars, a couple muffins and some oatmeal packets. Other than that, it was comfortable and the staff were helpful.

Traveling cross country and this is the best motel experience so far out of eight stays. It was a nice suite at a very reasonable price. I would definitely recommend this motel and would stay there again.

Nice room but the staff was not interested in my stay. TV did not work. Internet was too slow to watch a movie unless you paid extra for faster internet. For breakfast at 9:30 am there was no coffee left.