Overall Ratings & Reviews Extended Stay America Suites Houston Westchase Richmond

Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right

5 star hotel

There are only scumbags in the lobby

It was dirty and stinky

Friendly staff

It was good ☺️

No issues

No issues

I had no issues everything went well

The room is acceptable but the neighbor is quite noisy.

Everything was fine

Not a good area to stay

I book a room and they told me that they overbooked and the room was already paid in full

I will definitely recommend and return

Good service. Clean. But did see a few roaches

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

There was no breakfast, just coffee (poor quality)

My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!

Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.

The staff was very nice. The hotel room was cleaned very well, however there were lots of cockroaches. I mean everywhere on the bed in the bathroom in the kitchenette.