Overall Ratings & Reviews Norfolk Arms Hotel

Very helpful staff and lovely hotel, will come back with my family.

One of my favourite hotels. I will keep coming back

We only booked a 1 night stay, but we should have stayed longer as it was so relaxing neither of us wanted to leave.

Although the receptionist told us she had a cold I don’t feel that permitted her to be rude. From check in when the booking was clearly in my name she looked past me & asked my partner for the car reg to greeting me this morning with ‘Oh God’!!! The room was comfortable but the plug didn’t work so my bath wouldn’t run out. Someone was cleaning at 640am. It’s so central & so convenient, might I suggest if staff are not well they stay home so we don’t upset them by existing!

Historic building in interesting town.

Lovely old charm hotel in the centre of Arundel. Different bars and snugs. Excellent food both at breakfast and in the restaurant.

Great service, friendly staff, lovely and clean, very comfy bed, great breakfast and secure parking, so close to everything you need for a great stay in beautiful Arundel

Lovely old rambling property in the heart of Arundel.

Lovely stay at The Norfolk Arms, we love this hotel. Full of character and charm. Staff are great and room was lovely. We love Arundel and come here a lot. Totally recommend.

Lovely hotel in the high street. Looked very bright with the christmas lights and decorations. Staff were all nice and brekky was delish. The only thing I'd moan at is having to pay to stay in the hotel car park, ive never had to do that before!

Norfolks Arms was clean and we had a large room with view of the town and it was great. Only downside is all the great rooms are on the third floor and no elevator. We're in late 70's and 80's but still managed OK. Breakfast was good, our room was very clean. Looks like they are in the process of replacing carpets in the hallways that are getting worn, so they are keeping up with upkeep. Dont know how their smaller rooms are.

This is an old fashioned, quaint hotel with immense charm and history. If you like modern business hotels, this is not for you. It's quirky, pretty, slightly eccentric and very English. Great value if you like that sort of thing. I love it.

It's well situated, historic and reasonably priced

Great experience No breakfast included amd £7.50 daily parking

Great weekend celebrating a wedding, catering was good, breakfast lacking a little, but good enough value. Nice staff, big rooms, perfect old building.

Lovely hotel and in a prime location in the heart of Arundel

We had a really lovely time at the Norfolk Arms. Beautiful hotel and room. I can sometimes struggle to get to sleep in a hotel but my partner and I both slept really well - the heavy curtains were wonderful for blocking out any light and the bed was nice and firm. The staff were all super lovely and friendly. This was our first trip to Arundel and we'll definitely be coming again and staying at the Norfolk Arms

A quirky hotel steeped in history, full of character and characters

The hotel itself is fine - it’s old and it’s what you would expect from an old property. There’s no soundproofing and if you can hear everything through the walls very easily, creaky floorboards, people snoring, farting, whatever. But the bed is very comfortable and the shower is great. And the room is very clean, so they got that right. The problem with this place is the lack of care and hospitality shown to guests. The check-in and the checkout was really sloppy. On checking in we were pointed to a room which didn’t appear to exist, took us a while to find it which is a bit stupid really. Guy could have just told us exactly where to go avd not just pointed to stairs and said “it’s up there”. On checking out same guy asks for payment for parking. Eh? You didn’t tell us when we checked in there was a charge for parking. He didn’t tell us that there was a code to get out of car park either. We had to call him from our car at the barrier and ask - no apology either, just gave us the code like it was our fault or something? Not the behaviour of someone who has been well trained in hospitality. It was a decent enough stay overall, just wish they’d train the staff to be more considerate to guests.

Hotel manager and staff were amazing. We changed room and they were so helpful and accomadating Definately recomend the hotel, worth more than 5 stars for everything. Would certainly stay there again