Overall Ratings & Reviews Fontan Ixtapa Beach Resort - All Inclusive

Buen servicio y ambiente

Friendly staff and location but cockroach showed up in night. I have to check out earlier than expected. We make a new reservation in different hotel to finish our trip

Everyone and everything was perfect

Very friendly happy staff

Everything was horrible

When you pay alinclusive you expect good service, decent food and good drinks, the service was no good, the food horrible and the drinks extremely simples, no all the drinks are include and the room and común areas were damages and dirtiest.

I would like to start off by saying that the hotel itself is very nice. It is in a great location. Our room was clean and spacious and had an amazing view. The grounds are well kept and the beach area is beautiful. Olivia and Susan from the front desk were amazing. That’s where it all ends. I had no idea that this was a predominantly Mexican hotel. None of the staff even tried to speak English. None of the signage was in English so we missed a lot of information. The food, with the exception of breakfast, was terrible. website said there were 3 restaurants. There was one that we could only visit every 3 days, the others were buffets that served the same food. No information was given as to what was being served. We ate all of our dinners out, despite being all inclusive. The lines for drinks were terrible. If you weren’t in line at the right time for the other meals you had to wait for a long time. The staff was rude and disrespectful on more than one occasion. The front desk laughed at me when I asked if there was a laundromat in the area. My husband and I have never felt so unwelcome and disrespected in a hotel. We will not be back.

The resort is extremely overcrowded for the size of the amenities. It is impossible to get a lounge or chair to use around the pool or beach. Pools are extremely overcrowded all day long. The condition of the common areas of the facility are not being properly maintained. Staff are very helpful and quality of food service is good but drinks require standing in line most of the time. The resort is worn out but it is being kept clean. I will look for better choices in the future.

I love my staying. Location is very convenient, staff very attentive and helpful. Everyone smiling. They have tons of activities.

To be all inclusive services, need to have better service, better strategies for checking in and check out, also any time we need to eat, its a long lanes for only 1 restaurant that it's open, I nickname the hotel of waits, to check out was 50 minutes!

Front desk service was horrible the hotel was not clean food was not that good

Overall is good

Service

Great service food was great family friendly

Starting with the ONLY positive experience of out stay, our room 735 oceanfront was nice. But on our 2nd day, We were locked out of the room for about 5 hours. The door lock malfunctionrd and we could not get access to our room to wash up for dinner or access our safe for cash to go out to eat. No apology given. We stayed for 3 days. Next issue was the horrible food. The only protein offered were eggs beans chicken pork and some fish. Very poor tasting almost inedible. Beef was never served at any meal. There were a variety of vegetables offered but mostly mushed bland tasting. There is no cheese boards or fruit and nuts available. Fruits served were a mixture of papaya and pineapple chunks. Only 2 kinds of beer served. I think it was Tecate. You only had 2 options, light or dark beer. I have never been to a "resort" with only 2 beer options. All on tap served in small plastic cups. There are cocktails served. Some are good. Bartenders did their best to keep up with the crowd. Wait time IN LINE for a drink was about 10 minutes. There is no table service or beach service. Horrible experience. The beach was nice but not swimmable. Red flag was up all during our stay. So that left the 3 overcrowded swimming pools. Saturday was by far the worst day at the Fontan. There were many group tour busses on the premises adding to the turmoil. I will never visit Fontan again. And maybe just avoid the whole area completely. I've traveled to quite a few resorts and never had such a bad stay

Hotel bueno

Muy bien todo en el hotel

Algunas personas del staff fueron groseros, se nos dijo que no podíamos tener camastros se nos removió nuestras cosas zapatos, toallas pero a otras personas si se les dejó tener camastro con sus propiedades, es decir que si me meto a la playa y dejo mis pertenencias alguien ma s puede llegar y quitarlas y el salvavidas permitirles que tomen nuestro lugar. Se sintió que no fuimos recibidos de buena manera como anteriormente, nos encantaba el hotel pero al ver ese trato creo que ya no sentimos lo mismo por volver hospedarnos.

Great place to go with the whole family food was delicious

Zero organización, comida sabe feo, el lugar es pequeño, y para la gente que nadamas quiere relajarse en la sombra, no ay espacio. Perdida de tiempo y dinero. Que mal experiencia