Staff were excellent. The hotel is beautiful and has a lot of potential. However, there are several opportunities which made me leave to stay at a different hotel: The surrounding area has terrible odor (farm like) so the main lobby has very strong men’s cologne smell. The Starbucks is very limited in beverage and only cookies available (no pastries, sandwiches, or desserts that regular Starbucks have). In addition, they only accept cards and no cash. No drip coffee was ever available. I had to Uber to nearest Starbucks, The pool water looked unkept and unfiltered. My rooms floor was water stained and carpet was not fully vacuumed.

Personal atento y muy comodo el lugar

All good

Serene vibe, great location, spacious rooms, great staff.

Clean room , kind staff

Un menu amplio para todos los gusto

Very nice property and food, they have the live music on the patio, this was amazing, short but a very nice time in this property

Missing items from my lur

Missing items from my baggage

Room was ok, it did the trick, but the hotel didn’t have an elevator and I had someone who couldn’t go upstairs and they made it feel like a big deal to change rooms to a lower level room

Good customer service

Very pleasant stay; the hotel is conveniently located , staff was very friendly and looks like they’ve been doing renovations lately…a lot of new features. My room appeared to be refurbished but a couple of things were out of place …the bathroom door was really beat up and at a minimum needs some paint and the mattress was extremely springy. Lastly a lot of rooms including mine face a courtyard where they have a bar and music..although the music ended at 9, until that time you can listen to a lot of peoples conversations from your room; the music was very pleasant though

Very clean room, beautiful gardens inside. staff very professional and helpful. Restaurant was also great.

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The room size was big, the staff was friendly!

El mejor hotel de Toluca sin duda alguna

There was this really loud crashing/explosion sound that started early in the morning (6AM) and continued throughout the day. Couldn’t figure out where it was coming from.

Hotel was clean and beds were nice and comfortable. Staff was friendly, but no hot tub only warm pools and breakfast was not included in price .

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Very clean