Nice hotel in the heart of Firenze , friendly staff, comfortable rooms (although a bit small). The only caveat is there’s no coffee machines in the room which should be a standard in all hotels nowadays.

Exemplary staff! Amazing! Stunningly beautiful hotel! Fabulous views!

We had a nice 5 night stay. The hotel and staff are all wonderful. Only slight i

Beautiful hotel on a lovely piazza and facing the Arno. Quiet outside of the busiest tourist area . But still walkable to all that you would want to see in Florence. Great roof top bar and restaurant. Service very useful and friendly.

Cool

Staff was super helpful. The daily breakfast was the best we ever had at a hotel. Perfect location just off the main shopping and dinner hub.

Very special property on open square bordering the river So roomy and comfy and minutes away from inner Florence where all the action is

Well worth the time and money spend. Excellent service.

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!

Great room, close to eve

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏

amazing especially front desk very hospitality.

Location historical value great service

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Excellent

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!

Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.