We had a nice trip, we were in town for a concert. The hotel was clean, towels were fresh... valet and staff were amazing.

Room was clean and comfortable. I was on the 9th floor great view. Bed was comfortable, multiple pillows for me helped

The quick weekend staycation I needed 🌖

Best

Air conditioning unit did not work the entire time I was there.. hotel security key did not work on elevator.. anyone could go up and down elevator and there were many homeless people there on the streets.. some were sleeping on benches outside facilities. Daily breakfast options were Limited and not good choices. Do not pay for breakfasts. Parking mandatory valet is not good for hotel guests

Nice & clean. Staff super friendly & helpful.

What I liked about the facility was I observed there was someone always watching the area when we walked in. What I didn't like was that our room was not cleaned or checked on the three days we were there, we ran out of body wash in the shower I spoke to someone at the desk who let the staff know that our room was not even checked on, we left went out shopping and come back still nothing had been done. I spoke with a young lady who was cleaning up down the hallway she gave us fresh towels and face cloths for the remainder of our stay. she was very helpful I'm so thankful for her, I understand how thing can fall through the crack just letting ya know what happened while we were there. Thanks very much for listening.

Needs update. Wallpaper is peeling and Sheetrock is hanging. On the 3 night my partner was awaken around 3am. We left around 5am when check out was suppose to be at 11am. We went to tell the front desk and she looked unfazed.

The hotel was nice and clean. We were in town for a concert and stayed the weekend because it was close to Beale St. Only down side was that the room we were in the tile in the bathroom over the toilet fell while we were sleeping, informed the front desk and we were moved to a new room

The rooms need newer tv’s. The tvs are old, you cannot log in to stream movies and the tv reception for the local channels is poor quality.

It’s very old.

Everything was nice . Will most definitely be back

The parking lot staff was excellent and did their job, but if they weren’t out there, the area around the hotel looks very unsafe .

Very beautiful place. Quiet, everything you need under one roof.

The hotel and rooms were not taken care of very well. The staff was awesome but myself and my family had to switch rooms several times during our visit because the rooms were not properly serviced nor taken care of. The staff tried to help with our issues as much as they could but the hotel and rooms need a great deal of attentiveness. My family and I were very dissatisfied with our stay.

.

This is an older hotel, so there are visible signs of wear and tear and/or outdated decor in some areas. Despite this, the hotel is well maintained and clean. Our room was clean and bigger than we expected. Parking will be a challenge. It’s a pain to pay extra for parking but the valet staff and service made up for it. Overall, we had no issues with our stay.

all went well

Upon arrival to the hotel the main amenities very nice had to wait quite a bit just to get checked in watch several employees just stand around doing nothing while I was being checked in by one person that would actually working after the four or five of us finally got checked in went up to my room that was very dated carpet had stains all over the place bathroom tub backed up every time we took a shower toilet backed up called maintenance they're supposed to fix it out of my entire stay never got fixed elevator doors make you feel like you're about to plummet to your death every time they open cuz they are so loud and screeching employees are not nice I met one older gentleman my entire time here who was very nice and considerate other than that everyone I talk to either just seem like they didn't care or we're just rude. Overnight parking on property is $32 a day so for almost $70 to stay there for 2 days I expected decent service for valet which did not happen every time I came back after work and every time I want to leave to go somewhere or go to work I had to chase somebody down to get keys to my car to be able to leave they were never after area to help people with their cars and if you're paying almost $70 and that does not include a tip and they expect to be tipped even though they have horrible service this place just is not worth it it is downtown the building itself is very nice from the outside but as soon as you step inside to your rooms not worth it don't go.

Closeness to restaurants and events.