Parking was good

No bin or coat hangers in room. Felt very dark and empty. In all communial spaces.No main light in room so very dark as only bedside lights. Had breakfast two days. But today it was all cold. Free parking is good

Didn’t have breakfast or get to stay the night in the end

Only just reopened. Needs a little TLC but good value for the price we were charged

A nice hotel in it hay day, slightly tired now. In need of a referb. Nice staff and breakfast was nice.

Room was clean receptionist was very welcoming and efficient hotel is very tired though

The staff were corteous, but as others have commented the hotel is very run down and tired, however for £60 bed and breakfast you can't expect the Ritz. There were signss of improvement as they had a decorated in painting the stairs well while I was there.

It was ok

Rooms cold poor condition of the whole hotel and generally dirty - could do with a full refit and a good standard of cleanliness applied throughout

Reception staff were amazing. We were late down for breakfast and a breakfast was kept back for us to eat later. Comfy bed and the room had been refurbished. Parts of the hotel were a little tired and the lift could do with a spruce up, particularly the ashtray which I've not seen in a lift before. Overall great customer service and a good nights sleep.

Room was ok but carpets a bit threadbare .Staff were friendly and welcoming

Despite of the friendly staff and good neighbourhood , the building is in very bad conditions and the lift didn't work. Mercure should give more attention to this venue.

Customer service from the receptionist was great

The room was extremely dirty with dust everywhere. The room I was given did not have basic amenities, such as toilet paper, soap, and a dustbin. The most disturbing of all was the water that was not flowing. The door key was not working, so they had to use the master key to allow me in anytime I came out. I did not get any value for my stay.

Arrived a little late, around 21:00. Waited a good 5 minuted before anyone arrived to check me in. Hotel was a bit dated, i could see that they were understaffed. People in the bar waiting a while to be served, lots of dirty plates and glasses laying around. I spotted a glass on the side with some beer left when i came back from dinner. The same glass was still there in the morning when i checked out. Room was fine, clean and a good size.

Staff unhelpful from booking in until we left. Room was dusty and only one plug socket. View of the delivery area wasn't very interesting and the yard is very unkept. We were not told where the breakfast area was or where the food was served from. The bar was left unattended so I went to the pub across the road. All the staff seemed to be interested in was where they were going and what time they got in. We have stayed in many hotels over the years and this is by far the worst. We won't be going back.

The room had a bed and en suite. Facilities basic.

Nothing too much bother. Friendly team clean room. Loads of free parking all good

Everything was fine. The hotel is a bit dated and could do with updating.

One of the towels had brown stuff on it. Crack in the ceiling in the left corner where the shower was. "Double bed" was two single beds and room was slightly clean. I'd have gotten stuff changed if we were there more than one night.