Overall Ratings & Reviews Southcrest Manor Hotel, BW Signature Collection

I’m sure the hotel was once very grand, but has not been kept up properly. The common areas were nice, but that’s the only positive. Our room was far down a dirty hallway and the room itself was not impressive at all. Carpet looked like it needs to be replaced years ago, the bed and pillows may be the worst we have ever encountered. The chair was black velvet and covered in dirt and hair. We would not recommend this hotel to anyone

Hotel was fine, it had had some freshening up but parts were slightly tired looking. Sauna area was not cleaned thoroughly. Gym exceptionally small, very basic equipment. Hot tub was only accessible at certain times which changed each day. Breakfast was lovely, fresh and good quality. Ordered room service and food was cold on arrival. Asked for room reset each day and this was not done fully I.e. bed not made, tea bags replaced but not milk, fresh towels provided but toiletries not replaced.

Very convenient for the town centre

Sadly our last night was spoiled by very loud guests in the adjoining room. The unfortunately we had a room with an adjoining door and we could hear the guests conversations clearly!

Quite old but nice and quirky. No issues. Nice change from modern hotels

Very friendly hotel. Receptionist very helpful. Used the gym facilities which were a little out dated but more than fit for purpose. Room was comfy and clean. The only negative is how cold the room was. Heating wasn't sufficient enough to warm the room from the time I turned it on to bedtime which was about 4 hours. Other than that over all it was a good stay. I would ring reception in future to put heating on in the room before I arrive. Would definitely use this hotel again. Food was usual pub grub.

Great location

A convenient and pleasant hotel to stay for a one night business trip. The staff were great and the facilities were good. Food was acceptable but nothing out of this world. One thing I will say is that it was extremely cold, the rooms are quite old but I understand the place is going through a refurbishment so that is to be expected. My room was incredibly cold, there was only one small radiator under the single glazed windows keeping the room warm and it wasn’t even on Full. The water in the shower it was also incredibly cold despite there being a note saying for you to leave it running for a few minutes, it was still quite cold and I couldn’t turn it up. Luckily, I had some fluffy pyjamas to keep me warm but when the temperature outside is below freezing, this really isn’t acceptable.

Good service on arrival, good breakfast, excellent evening meal. Quiet area.

Comfortable clean and conveniently located. Good food, friendly and helpful staff. Plenty of free parking.

Great stay

Lovely food , great wine

Receptionist was very pleasant as were most of the staff but the hotel requires substantial investment to bring it up to scratch, our superior room was poor and cold on arrival with an upgrade smelling of wet cats. Oscars restaurant was offering good food but service was rather slow and the dress code for the lady servers was rather risqué! Currently would not stay again until I was confident that it had been improved.

Good room and facilities, nice breakfast. Water pressure on shower was disappointing

Had a really nice stay except for the heating not working in my room so a bit cold in the morning

Very nice staff, just a shame reception was unstaffed and took 10 mins to find someone!

Food in restaurant good

The staff were all very friendly and helpful would help with anything we needed.

We had a pleasant stay. Friendly and helpful staff good service in the restaurant and great variety in food.

Nice hotel.