Overall Ratings & Reviews Residence Inn By Marriott Chicago Southeast Hammond

Close to the interstate and quiet

The staff is excellent. Jeremiah, Jennifer and Louis have been some of the greatest host for a property location. They have made our stay extremely comfortable and enjoyable. There's not much I can say that I don't like about this location. The housekeeping staff is a little selfish with the towels and toiletries. But other than that...this place works very well with out budget and comfort levels.

Clean and professional staff. Rooms are clean. All amenities one would expect. East Chicago can feel like an old industrial desert, but this property is nicely tucked in to where it feels very comfortable.

So far, there is nothing that I don't like about this property. The front desk staff, Louis and Jeremiah have been excellent at making this place very welcoming. Even the janitorial staff is very good and friendly.

The people working were really good with my elderly parents.

ants ants ants

Bad customer service

Nice and quiet

Very convenient location. Right by the interstate and there's a Cracker Barrel right next to it and a Wendy's about a block away. The visitor center is right by it too.

Great

As the title says, our suite was very clean and comfortable... Would stay here again.

Nellie at the front desk printed a form for me because the guest printer was out of order. She was so friendly and helpful, we were so grateful! It was the most comfortable stay in our few day long roadtrip.

The TV was not working. It took 12 hours to get service to fix it.

Colse to my family.

The pool was freezing. I took my kids there because of the pool but the heater was not working and the pool was freezing. Just got an apology, but it was a disappointment for my kids. Something should have been done.

Upon arrival, I was welcome and then a sign was placed in front of my face explaining how it was new policy that an additional $200 for deposit was required at the time of check-in, that was not included in the hotel policies or hotels.com where they're advertise policies. Then the room was supposed to have a fireplace and it absolutely did not the hotel was supposed to have an indoor pool which it did but was not working so we were allowed to use the hotel across the street swimming pool which was a major inconvenience with five children dead of winter too close to dry too and too cold to walk to never mind not having the ability to shower change or dry off and then return across the street to the hotel where our actual rooms were. Did I mention we had to bring our own towels from one hotel to the other because there were no towels or anything of the sort provided in an attempt to remedy this huge inconvenience and disappointment. There was no discount accommodation or genuine apology for the inconvenience and disappointment!

The staff was very nice and informative. The room was like a small apartment honestly no complaints.

Shower pressure was low pool was out of order after asking multiple times

The room was fine good and nice although not cleaned after the first night. I did not like having to sign a 10 point check list about partying and guests plus paying a $200 deposit a night for a hotel of this quality. I pay less than that at a high end hotel. I did not like being told inconsistent information about my stay by different employees and the vibe was just off. I'm good, I won't be back.

Staff was great hotel rooms need renovation.