Overall Ratings & Reviews Shangri-La Hangzhou

The staff are friendly. The surrounding hotel & room are like a very classic place. Keep the good service. Very good location.

Old hotel but still well maintained location right in front of West Lake in the morning can jog with local residents.

I stayed on the West Wing of Shangri-la Hangzhou, right across the magnificent West Lake. There's mixed reviews on Shangri-la but I found my stay to be really pleasant. The hotel staffs are helpful with all the nitty gritty request of bath gel, water etc. The concierge, mr. Sky Shao was extremely helpful with tickets booking and refund. And he even all the stretch to making sure we got our refund back way after his office hour. Overall I find Shangri-la with its service and beautiful surrounding a memorable experience and would definitely come back again.

Good location, 5 mins walk to see impressive west lake show.