Overall Ratings & Reviews Crowne Plaza LOS ANGELES HARBOR HOTEL by IHG, an IHG Hotel

Loved the customer service from lobby staff. Also the staff made sure I had a room suitable for our needs. Room located on the second floor with a nation, loved!

Excellent location

Pool

It’s good that it is close to the cruise terminal and has a shuttle, but the hotel is run down and my room was not very clean, furniture run down and stained. The soap, shampoo bottles were empty in my room. Only 1 bath towel

Close to cruise ship terminal

Enjoyed our stay!

Have stayed here several times over the years on business. This trip was a little bit rougher. The air conditioning system failed and I had to move to another room where the AC Leaked water into the carpet. The staff was excellent taking care of me sometimes things happen.

Excellent check in process

not good

We stayed here for one night only based on location. The rooms need to be updated and the floor had considerable sagging, which was concerning. Only one bath towel was provided for 2 guests which we did not realize until early the morning of our departure. The desk chair is literally trash.

Great staff, but the furniture was a bit old and seasoned

Close to cruise port and walk to restaurants.

Very convenient for cruises.

Very nice location and amenities Staff was very friendly and accommodating

We stayed 5 days for a family graduation. House keeping only did our room twice, even though we asked repeatedly for service. Had to ask for towels and toilet paper. There were numerous cleaning staff on our floor but still no service. I understand that for the most part this hotel caters to cruise ship passengers who only stay one night. For the cost of the 5 day stay, we would have expected at least to have our room properly taken care of. The staff at the restaurant were very friendly and welcoming. This was the highpoint of our stay here.

They were very nice and helpful

great will be back

We liked the room arrangement but not the old, very uncomfortable bed mattresses! The hotel is in a good locaation and has the amenities we would use (pool, etc.)

Our staying was very pleasant and comfortable. Also, the hotel was very close to Universal Studios and this was a big plus.

Hotel is very convenient to port