Staff are amazing, however, we had quite a lot of issues with our room which was frustrating. Firstly, the door was broken. The staff had to replace the entire lock system the following day, which meant a night/day with easy access to the room. Secondly, the air conditioning was broken and the engineer was on site regularly to try and fix it. Eventually they refunded one night accommodation because the air conditioner couldn’t be fixed in one of the three bedrooms (and boy oh boy was it hot and unusable). Thirdly, the air conditioner in another bedroom overflowed and leaked water everywhere. Despite all of this, we loved the place and had a great time. Beautiful staff and a gorgeous place with great food, pools and drinks. Would go back!

Amazing

Staff were absolutely beautiful-so friendly and thoughtful

Staff and service great 👍 they went above and beyond to make our stay pleasant.

Very comfortable

Lovely facility friendly staff nice clean rooms. Would defiantly stay here again. Buffet breakfast and dinner was amazing with lots of choices for adults and the kids.

Great

Amazing staff. Very helpful. Very good place. Hope all appliances were working. Loved the stay and the island and place.

3rd time there. always happy with all the amenities and service

Everything was more than expected.

Room was great. Staff is so friendly and helpful

The staff are all friendly and welcoming, and the villas are great for a family with everything you could need. They are a little dated. hence why they are updating the villas, but they are still great and are clean and well appointed. The villas all have TV's in the room and AC in each room that can be changed per room. The pool access rooms are great for families with kids, as no stairs to climb after a swim. During our stay there was some noise due to renovations, and one morning was particularly loud from 7am onwards, and was a little annoying when trying to have a sleep in. These renovations are suppose to to completed in March 2026 and we did have a look at one of the mock rooms they had renovated and it looked modern and well designed. The great thing about the villas is the kitchen and laundry facilities, which we used a few times. Also, there is a supermarket just outside the Villas that had some cheaper options for snacks, food and drinks that helped when kids got a bit hungry, as the cost of food in all the resorts can be pricey. We did a look around via Bulla bus at other resorts on the island to get and idea of what is around for our next trip, and we would definetely go back to Sherraton Denerau Villas on the next trip.

Everything was great. Staff went above and beyond

This was our first stop on a month long vacation in Fiji and Australia. We loved this resort. If you are looking for a nice beach, maybe look at some of the island properties instead. But this resort was great for a quiet start to our vacation. The villas were under a major renovation but even then the stay was nice.

This is our second stay at the Sheraton Villas. The people are amazing and we are always so well looked after. The rooms are awesome for a family. We will definitely be back again. Thanks for having us.

Fantastic spot to bring our kids, plenty of options for activities and pools to play in. We look forward to coming back next year

The room was very clean and the person keeps very tidy for us Housekeeping 👍

I recently stayed at Sheraton Villa and had a wonderful experience. The staff were extremely friendly and helpful, always ready to assist with a smile. The room was clean, comfortable, and well-equipped with everything I needed. The facilities were great, especially the swimming pools, my 3-year-old daughter really enjoyed. Breakfast was delicious with a wide variety of options. Overall, I highly recommend this hotel to anyone visiting Fiji, I would definitely stay here again.

Excellent service Accommodating friendly staff

The rooms could do with a facelift as the bathrooms and kitchen are tired The bedrooms are clean and comfortable The water pressure in showers is lacking But otherwise a good experience