Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average

At 06:30 each morning, individuals in other rooms would use the shower. The pipes proceeded to scream and hiss making it impossible to sleep past this time. I got to reception and it took about 20 minutes to check in with more computer clicks than I could count. I was told the room had not been paid for and now I need to check my bank to see if I have been charged twice. Breakfast was poor, the "hot" water for the tea was tepid at best, cheap sausages, over cooked bacon and scrambled egg with more milk than egg. The only pleasant member of staff was the cleaner. Won't be going here again and won't use hotels.com to book either!

Lovely breakfast good selection offered

The breakfast was pleasant, the staff were what made it nicer

The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely

We had a lovely stay and definitely be back staff are so helpful

Good location, easy to get to and close to all local amenities. Staff were really friendly and helpful. Leisure club is small and a little dated but fine for a nice relax.

Friendly check in

The view from the room was terrible. It was a concrete square with tyres. The furniture was plasticky. For the price really wasn’t worth it on top of that our sleep was disrupted by people fighting and the police being called. I wish I booked the Holiday Inn.

Breakfast was delicious and fresh, as always.

A comfortable nights sleep.

Ok hotel l. Great staff. In need of some refurb..

Pool and changing rooms could do with some TLC

Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future.

Nice

Nice room, friendly staff

Staff are always excellent. Bar and food are good. Hotel rooms and pool could do with some TLC

It was a quiet tucked away room which I liked and room service was lovely. Great temperate and bedding. A few issues however, there was a small hair in bath it was slightly off putting but tp handled it with a quick flush. The major issue was the sink which was blocked? I’m unsure as I had to travel throughout my stay and leave; therefore was not able to raise this issue. However overall a nice stay. Breakfast and dinner was lovely. Would stay again regardless of issues.

very clean and comfortable, friendly staff, easy location for getting to and from the motorway

Friendly staff, reception smells divine. Clean and comfortable room although it was a bit cool even with the radiator on full