The property is sadly lacking in maintenance. We have stayed in Novotel’s in other countries and had higher expectations than what we were met with. Paint peeling in the shower, bedside light switches, broken or missing, blackout curtains old and tattered

Great location that is close to the city center and many attractions. Nice and safe hotel.

Old dated hotel. Very expensive average breakfast. Staff people were nice.

Front desk staff were not very helpful are sympathetic with our problems.

Got in early and the room was suitable, big and reasonable, but a little dated. Only one towel, so rang down, didn't make a fuss as let in before 3.00pm The room was facing the bell, near St Nicholas church, so relevant to noise from the various Ghent Music Festival sites, but the sound proofing was excellent, so didn't bother us. The room was very hot and the heating / cooling system was old, noisy and inefficient, and the hotel was aware of this as there was a large fan, which only dissipated the hot air around the room, and the window if opened allowed the noise in. Second day we had to ask for two towels again as one only left, and only one tooth brush etc. We booked the sauna in the hotel, free which was great on Saturday, and did the same on Sunday. When we trekked back across town for 7pm, only to be told it was already taken and no record of our booking.

Amazing property - loved the pool!! Close to everything. Expedia reservation said breakfast included but they wouldn’t honour it - that’s the only issue. Otherwise highly recommended

Clean room. Friendly staff.

Centre of town location is incredible

Great location, happy with our time relaxing and sightseeing in Ghent.

Great for central Gent especially with kids

It was great stay, we will be back.

Great location. Room was nice and spacious. Staff was helpful and friendly. Only downfall was the weird smell in the lobby area.

Nice hotel in a great location, very central and convenient for where we need to be. Room was a little worn and needed some updating.

Great location

The staff went above and beyond to fullfil all my needs. The temperature in the room was rather cold (very cold weather outside) and I couldn't figure out how the air con works. The receptionist listened to me carefully and then then sent someone to only adjust the temperature in the room but left an additional heating unit in my room should if I need it. the only reason I gave 4 starts for comfort was the noise from outside. The location is central and I had a wonderful view from my room. It was just a bit loud. Maybe should have brought earplugs. Apart from that, both receptionists I had the pleasure of talking to were extremely welcoming, nice and polite. Really appreciate it, thank you! :)

Perfect location, difficult parking, wonderful hotel and wonderful staff

Hotel located well and generally the staff were very friendly. My only real gripe was the bar staff missing when you wanted a drink in the evening. This happen a couple of times.

Hotel is ideally situated to explore Gent. Rooms were large and spacious and the hotel accommodated our request for quiet rooms. The staff were very helpful and I’d recommend to anyone wanting a hotel in the centre of the city.

The staff we were wonderful - they responded to an advance email requesting a walk in shower immediately.Room very comfortable & spotless with good bed & then excelled themselves as when I got to train station to leave I realized my phone had slipped out of my pocket in back of cab. On it were my Eurostar tickets & all personal & banking stuff - I called the hotel who immediately called the cab company & alerted the driver who found the phone & brought it back to station - disaster averted - I couldn’t praise them enough nothing to much trouble - outstanding service in great stay