For the price of the room, one should espect great service. Unfortunately and besides the staff being very friendly, the continous lack of service at the facilities (mainly restaurant and spa) leaves a strong disconfort to think of coming back again

Location amazing. View from rooms amazing. Rooms are dated. Pillows not comfortably ( too poofy). Water in the shower goes hot cold hold cold. Rooms smell from extreme moisture. Food was so so. Overall we loved th place in spite of everything because it was so relaxing and beautiful. We had no Americans there an no one spoke English other than front desk. Amazing golf, tennis , pickle ball and morning cycling classes outside. A lot of local wealthy people come here.

Bad service , lot of problems!

The premises, specially the spa needs some serious renovations. You can really feel they let go.

Nuggets breakfast was amazing

El lugar es bellísimo, el servicio de primera! excelente para vacaciones familiares pues ofrecen muchas actividades deportivas o de entretenimiento. Muy recomendado!

Great

Me gustó que hayan remodelado el hotel, la comida es buena, las habitaciones de buen tamaño, bonita vista, ubicación. El servicio del bar podría ser más rápido. Las instalaciones están muy bonitas. Si lo recomiendo

Excelente para desconectarse de la ciudad, excelente atención, restaurante y actividades.

Todo estuvo súper bien solo el Servicio en el restaurante Joxe pudo haber estado mejor medio lento y dejaron cosas pendientes que tuvimos que cancela fuera de eso todo excelente

Hotel is very nice & staff super friendly. I didn’t like I couldn’t have a drink at the bar near the golf course. Golf members only they said, but it was empty during weekdays

Marcamos a recepción dos veces para pedir que nos dieran el kit de mascotas y la botella de bienvenida y nunca no la dieron. Muy mal servicio. El frigobar y los snacks que supuestamente te dejan en la habitación con costo adicional estaba vacío y al final nos enteramos que debían estar llenos.

Muy bonito hotel buen servicio pero pésimo el checkout me querían cobrar la renta de la habitación que ya estaba preparada con expedía más otros cargos que no reconocía. En total me estaba cobrando más de $ 10,000 sin justificar y quedó casi 1 hora aclarándolo

service

The property its beautiful service more or les.

It’s a lovely hotel with stunning views of mountains and golf course. The service was not the usual but acceptable. Food was fresh but with a delayed service

Muy lindo lugar, los cuartos están limpios. Aunque tuvimos un poco de calor porque no hay AC y se sentía mucha humedad. Pero en general tuvimos buena experiencia. El staff muy amable siempre. El servicio del restaurante un poco lento.

I had a surprisingly excellent stay at Avándaro Hotel. The service was warm, empathetic, and truly stood out—especially in how thoughtfully they accommodated a guest with special needs. The food was fresh and delicious, with two on-site restaurants and a charming coffee shop that serves the most sought-after yogurt ice cream. The amenities were spotless, and the pool was kept at the perfect temperature. Our suite was clean and comfortable, offering a relaxing stay—though there is room for improvement in the shower area. I didn’t received the VIP treat Special mention to the reception team and the staff handling transportation, who were especially kind and helpful. The hotel is also well-located, allowing for an enjoyable and safe 25-minute walk into town. I would definitely return.

The property is amazing the landscaping, the decoration, the facilities…spectacular

Estancia excelente. El hotel remodelado y muy agradable