Overall Ratings & Reviews Relais & Chateaux Hotel Heritage

Very nice place , very accommodative staff, amazing breakfast .

The hotel is a little dated but in a great area. The staff was fantastic and breakfast superb

Lovely place Strongly recommended

It was a pleasant stay. The employees were very nice and helpful.

Beautiful hotel Great staff Perfect location

Good location, friendly front desk staff. Room was small and a bit dated. Bathroom door could not open fully as room so small. Very nice but In need of an upgrade.

A charming, well-appointed, perfectly-located boutique hotel with excellent, attentive, and knowledgeable staff. Be sure to book a dinner at the restaurant, as it is an incredible experience. Easy walk to all the major sites and shopping, and only two blocks to the bus stop for the train station makes it so easy for day trips (Ghent, for example). Large, comfortable room (separate sitting area and spacious bathroom). Why stay anywhere else in Bruges?

Wow. The staff, location and our room was absolutely amazing. We were fortunate to get a room on the top floor which included access to the rooftop patio overlooking the rooftops and the bell tower. We took advantage of the steam room and sauna which will be reserved for your exclusive use when you reserve it. I highly recommend this beautiful hotel.

Fabulous hotel in excellent location for visiting this beautiful city. Service was excellent. Above and beyond Dinner is 5 star. Highly recommend. Can’t wait to come back!

10/10 We will definitely stay here again. It is walking distance to everything.

Beautiful hotel. Amazing customer service. Great location.

The service is impeccable and the food exceptional. A very lovely visit.

Luxury accommodations and fantastic service. The hotel decor is spectacular! Very romantic setting.

The property is nice with lovely service. The rooms are small and a bit dated. It drives me a little nuts when hotels say they have a gym but they don’t. All the machines were broken and didn’t work. It was just a junk room not a gym. Wouldn’t take much but I guess they don’t care.

We booked in to the Hotel Heritage for my husband's 60th birthday. All of the staff were very friendly and welcoming from the minute we walked through the door. We had a deluxe room and were given champagne and chocolates on arrival. We had booked the 6 course dinner with matching wines. All of the food was delicious and the wines were perfectly matched. Both Anthony and Redgy were perfect waiters. The room was clean and comfortable. 5 star service all round

The property was beautiful, well kept, and the welcoming staff made the stay incredibly comfortable. Food and drink available at the restaurant and bar was top notch as well!

Really friendly hotel, beautifully appointed and comfortable rooms, with every creature comfort. Lots of little extras from fresh fruit in the room to water for our journey home.

Excelente servicio de todos lugar increíble cerca de todo. Tranquilidad y un trato amable súper especial

The location is super convenient and safe and quiet. The hotel is very charming and very clean. The stuff are all very kind. Highly recommend!

The standout element of this hotel is the service, in particular the staff in the restaurants. Eugene who is a breakfast server deserves a shoutout. His service is exceptional, nothing is too much and he always has a smile and welcoming demeanour. I also loved the quietness of this place, it is a small boutique hotel so it felt like we had privacy and could relax. We had a classic double room, which I must say did feel a little small for us both with our luggage. As a women, I did bring alot of clothes and the wardrobe space was lacking! The rooms could do with a few upgrades, like new TVs for example. Perhaps a smart tv. Also another suggestion is conditioner in the bathroom's. The bathrooms only had 2 in 1 shampoo, which as most women would agree is not ideal. Loved the hotel though and I am a fan of the regency style decor!