Overall Ratings & Reviews Park Plaza Apart Hotel

We really liked the location. This was a great property although pretty noisy. The mini split in the unit itself was noisy. May just need some maintenance. Overall we enjoyed our stay.

Great place to stay at. Daniela was specially helpful and very professional.

Perfect.

Daniela was extremely helpful and very polite. She is very professional, the hotel is lucky to have suck professional staff on site. I recommend this hotel to anyone.

It was the perfect location, great comunicación with the host. Great place to stay at.

Great reception

Great Location. Comfortable space.

Really lovely stay again.

Great place in great location. Walkable to restaurants, grocery, pharmacies, and shopping. Room was very clean and provided shampoo, hair dryer, etc. Stayed in a loft with full kitchen and a balcony on 16th floor providing great city view. Another smaller balcony off the bedroom. Bed was comfy. A/C was great on main level but the upstairs stayed quite warm. A ceiling fan over the bed made it cooler.

Good location, excellent service

The air conditioning unit is on the ground floor, so it does absolutely nothing to cool the bedroom on the mezzanine floor. The only way we could manage to keep the room cool enough to sleep was to always keep the blackout curtains closed during our stay. Other than that, the apartment is very clean and has basic kitchen equipment. It is in a large residential complex with a laundry, gym and pool. It has a good location for central Santiago shops and museums.

Very good

NOT CLEAN , THE BEDROOM AIR CONDITIONER NOT PROPERLY WORKING , THE KITCHEN WARE AND EQUIPMENT ARE BAD QUALITY AND OLD

My stay for the most part was good but the last 2 nights I kept hearing someone all night slamming there door so it kept waking me up

Excellent location, nice front desk service.

Helpful front desk, nice room, good stay. A comfortable reading chair would have been nice, but desk chair fine. Would stay here again.

Great experience with the hotel, worth the money and very comfortable. Would return for sure.

This review is for a loft. Lofts are very spacious, with comfortable beds, full kitchens and clean, functional bathrooms. Mine was on the 12th floor of a highrise building with very nice view. An A/C unit, located at the bottom level was used to heat the unit (I was there during winter). It was adequate for a comfortable sleep. The building has key entry and a doorman, so safety was good. The location is very central, right next to Santa Clara hill. The immediate surroundings felt a bit seedy but Lastarria at was less than 5 minutes walk away. The property is a bit dated and somewhat worn but, for the price, I think it represents excellent value.

TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists. But the devil is in the details. The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy. Half of the light switches lead nowhere and light nothing. The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands. The living room is nice, it leads to a full-size balcony. But the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors. The bedroom is warmer, but the bed is kind of problematic. The sheets are too short, and the blankets haven't been washed in ages.

The room was located in the building next to the front desk. The laundry and gym were difficult to locate. Laundry only took coins and did not have a change dispenser. Only 2 of each items like spoons, cups, pots, towels, soap were provided. Had to ask for extra soap. Staff at desk were friendly. There were 2 balconies and a heater that worked well.