The room was perfect, great price, great view from the 21st floor.

Great location! Most things are reachable on foot, and the staff speaks English. Our duplex apartment in the building next door to the hotel was fine (if you do not expect any cleaning but towels can be changed at the reception.) Unfortunately, the reception refused to take our pre-stamped postcards to the mail. It's quite strange for a hotel to decline such a simple request.

Clean and comfortable. Our first room was a little noisy since this large city is very active during traffic hours. But we asked about the availability of a quieter room and were immediately given a room on the 16th floor, high above traffic and with a terrific view of the Santa Lucia park. The area was excellent with roof top bars, a grocery store and Lastarria district with street vendors and restaurants close by. The old town sites are within an easy walk. Excellent location.

Convenient location

It was a nice stay.

The apartment was a loft with the bedroom being upstairs. The stairs do not have a handrail. There is a fan above the bed which helped circulate the cool air. For two nights this was a comfortable place. The kitchen did not have many utensils if wanting to do a lot of cooking. The bed was comfortable but the pillows were too thick for me. Even being on the 8th floor there are was a lot of street noise in the night. This felt like a safe place with 24 hour desk staffing. It's close to a mercado and attractions.

The two floor suite has a big problem with the AC. The cleanliness also could improve, many areas in the apartment were full of dust.

Clean, good location, pleasant stay

Great room great staff great service great price

A comfortable small loft apartment in a good location. Staff friendly. No security concerns.

Great

Very clean and great room, nice staff, and perfect location in Santiago. Seems like a very safe area. Could use a coffee machine or a smart TV but otherwise great.

For the price, is a very good deal.

The room on the street side is noisy.

Had everything I needed

Comfortable and clean. Good wifi, good AC, good shower. Kitchen included. The little snack box was a nice touch.

The air conditioning is on the ground floor of the loft and so the bedroom is very hot. Would also say if I did Santiago again, I would spend more money and stay in an area a bit nicer and that felt safer

The air conditioner was fine , the condo in general was. Good. The area was of some concern . The staff did their job.

The location and the staff were good, easy for exploring the old town and willing staff to assist when needed. We chose the Loft apartment, sold on the marketing images of views to the Andes and ideas of sipping Pisco Sours on the balcony after a day of blissful exploration of the city. Sadly the experience was quite the opposite with perhaps a glimpse of a mountain - whether that was the Andes or not was difficult to tell between the large office and apartment blocks and the smog of Santiago. The balcony was, well, not a balcony - instead a suggestion of what a balcony could be if it was an actual balcony, definitely too small to swing a cat and thus no cats were harmed! Perhaps our own fault for believing too much into the marketing images, but fellow travellers be aware. If you are looking for a centrally located, clean and secure place to stay on your visit Santiago, this is your choice. Just don't expect the views or the Pisco sours on the balcony.

Great location with central city square within walking distance, close to metro, supermarket and park. It was quiet. Reasonably clean.