Overall Ratings & Reviews Hotel Jerez & Spa

Excelente atencion

Great stay, thanks

Parking on site, which was convienant. A few dining options nearby including a hotel restaurant, but most of the shopping/dining optioins were a 10 min drive away in the heart of the city. Hotel staff was a skelton crew, and there were renovatioins taking place which caused some noise/mess, but that's expected in the off season.

We stayed here back in July and loved it, so this was a return visit. First night wasn't so good. The hotel had shut down the air conditioning for the winter season. We were given a top floor room with a balcony. Even with the patio door open all night, the room didn't cool and stayed at 23 Deg C. Way too warm for us to sleep, plus the outside noise too. Sadly, I also found the only pillow to be lumpy and very uncomfortable. There was no kettle in the room, despite them being shown in the hotel's own website photo for that room category. We asked twice to be provided with one, yet each time the staff said we weren't entitled to it! I explained the complaints to reception staff in the morning, and they were very supportive and understanding. A room change was arranged rapidly to a ground floor room. Nicer pillows were also supplied, along with a kettle and other niceties. That room was MUCH more comfortable, such that we enjoyed the rest of the stay. Many thanks indeed to the staff for their support and understanding. I'd strongly recommend to the hotel that kettles should be in every room, and that fans should be available whilst the (advertised) air conditioning is shut down.

Amazing pool although it was sadly not warm enough to use when we were there. Really good breakfast with plenty of choice . recommended ! Room and bathroom clean and well maintained. However, as others have already mentioned, it is a fair way to walk into town.

Best of everything including a 5 star restaurant

Dated hotel but convinient parking

Super friendly staff, great pool, restaurant was amazing

Dated property in good location. Pool is the draw.

Free parking. Bathroom lights are not bright enough, especially for putting on make-up. Free glass of sherry was a perk. Pool was refreshing. No time to use the spa.

Good service. Well located for the city centre.

It was not good. They are make up the rooms but the whole hotel needs a new look and it needs to be updated. Except the day I did the chech in, the rets of the days the stuff was not welcoming and they didn't covered my needs. Breakfast was poor quality. And please, don't go to the restaurant, the food was horrible. Croquetas very strong flavour, fish tasted old and was cooked dry, pasta was stick like a block. I'm not going to go again.

Stayed many times will stay again

Comfortable room. Pool good to sit around while resting. Parking was our main reason for staying here. The toilet fell over while I was using it and apart from a room change and offer to be checked out at hospital no further compensation was offered (drink or meal)

Beautiful hotel. Convenient for the Royal Stables. Very good restaurant and lovely breakfast buffet.

We liked the hotel very much however the room we stayed in needs a bit of upgrade for a 4 star hotel. Great location and and nice premises with a very good restaurant. Staff very friendly and helpful.

2nd time staying here and just as happy. Room excellent with big, comfy bed. Great pool outside with room for lounging. Has hotel breakfast restaurant and also adjoining bar/restaurant which is truly fabulous. (Complimentary water/soft drinks in room would be a nice touch for 4* hotel as €1:70 for a bottle of water from the vending machine is a bit ridic). It’s a fair walk into town (30 mins) but it is very pleasant. There are also some bars and restaurants in the area and only 15-min walk to Corte Ingles!! An issue was pool generator kicking in early morning which wasn’t a problem last time but was this time due to poolside room. However, loved our time there and can’t wait to go back.

Very nice all around. The restaurant is excellent.

Excellent

Excelente