Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham-Albany GA

I usually pick a LaQuinta to stay in when there is one in the area that I am visiting because of good previous stays at other locations. However, my experience this time was disappointing, unfortunately. There was a good appearance upon driving up to the location, but once in the facility, there were some issues. The desk clerk, Eric with whom I dealt with at check-in, was very nice and courteous and greeted me with a smile. The check-in went smoothly. These were my issues: 1) the room had a lingering stale odor that I could not identify the source of but perhaps was coming from the carpet in the room and hallway that appeared to need to be cleaned, 2) the air conditioner in the room malfunctioned and would not stay on the temperature I set but randomly adjusted itself making sleeping difficult and overly warm at times, 3) while watching the TV, the screen would often break up into small boxes indicating cable/internet issues, 4) the ice machine was out of service on the 1st and 2nd floors resigning all guests to have to go to the 3rd floor just to get ice that once you brought to the room melted rather quickly. On the 3rd floor, the area where the ice machine was located was overly hot due to a broken air conditioning unit in the area and the hallways on that floor were also hot, 5) the breakfast area was subpar; the waffle machine didn't work, there was no butter, and a bug fell from the waffle machine that was not immediately removed by the attendant when shown it.

Never enough food at the breakfast bar. Waffle batter was out the whole time i was there. I asked for towels and toilet paper. To the cleaning staff she gave me wash and hand towels and no toilet paper. Thank goodness there were tissue. Air conditioner was leaking the first day i was in my room. So my room smelled like stagnant water. Front desk staff was nice

Friendly staff

Everything was good

Great staff

The room smelled like mildew. The pillows were worn out.There was a cockroaxh crawling around. My morning it was in the corner dead.

I enjoyed my stay. Everything was 10 out of 10. I’ll be coming back again thank you and the room was even available earlier than three.

It was amazing

There was a fire on the second floor

We stayed at this facility for a wedding, My stays are booked by two things, a hot breakfast and a pool. The breakfast was ok, Eggs, sausage, waffle machine and those nasty ass grits.plus other little things such as muffins cereals and juices. The pool was closed all weekend , was told for an inspection,I had called two days in advance of my stay to confirm my bookings and make sure the pool was in operation and was told everything was ready, just to get there and find out about the inspection crap, was not happy and to late to change to a different motel due to cancellation fees.

Safe

It was a good stay

Hotel was walking distance from Longhorn. It was clean and staff was super nice! Breakfast was delicious 😋

It was good checking in very nice person .

This La Quinta was ok. Room was nice. Hallways and elevator could use a touch up of paint. Breakfast was just ok. Grits were not cook well- still hard and cold. So I had cold cereal instead. The coffee was not fresh brewed, just an automated machine where you press buttons to dispense either decaf or caffeinated. Prefer fresh brewed quality coffee. No half and half -just artificial creamer.

Such friendly staff. From the front desk to the cooks.

The room was leaking from upstairs, No management reached out to me.

Not worth the price paid. Hotel is in need of serious upgrade. Telephone did not work. Lighting was POOR. Had to open the blinds at night to let parking area lighting come in to see computer key board. Hot water took over 5 minutes to reach the tub/sink. Windows leaked when it rained.

Check in was great easy & simple room was very nice & clean

Check-in was smooth and seamless. Very disappointed that the pool wasn’t open (city hasn’t certified it yet) nowhere in the booking process alerts the customer of this. The pool is one of the main reasons we booked this hotel! The room was clean, no housekeeping issues! The outlet that the fridge and the microwave were plugged into didn’t work - yes we reset the gfci, no luck so we strung the cords to another outlet that did work. Light (fart fan) above the toilet leaked, yup drip-drip right down your back as you’re trying to handle your morning business! Hotel location is pretty centrally located to retail/food and just off the main road, it was a surprisingly quiet stay however. Now for breakfast - the other reason we chose this hotel! Advertised as hot buffet style breakfast. I’m not boujie so my expectations are mediocre. We got there at 0830, opens at 0700, no waffle mix, no eggs/grits/breakfast meat, no utensils! We alerted the staff, we were told “it’s working”. Eggs and sausage links were brought out once! Waffle mix was brought out, pour spout was malfunctioning so the attendant poured 3 people a cup of mix (in a line of many) and never came back! 0930 a new group of folks came to eat and was told everything was out! Seriously they advertise breakfast till 1000! Now let’s talk sanitary - the breakfast attendant with no gloves bare handedly replenished the utensils touching the food side of said utensils. Also, her hair, butt length, dragged the counter, no hairnets!