8.0
Very Good
From 930 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

8.8

Service and Facilites

8.4

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Traveller Reviews Four Points by Sheraton Richmond Airport

Number of reviews per page
20
40
Top reviews
Eric
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great hotel!
Tina
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Close to the airport.
Kimberly
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean and Welcoming staff
kenneth L
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very nice place.
Dakeeta
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The original front desk person was cold and borderline nasty. I am disabled and our first room had a sink that didn't drain and the majority of our outlets didn't work. The aforementioned employee's response was that maintainence was not there. She was abrupt and apathetic. She eventually offered another room. This was after we were unpacked and settled. We had no choice. We had to get it together to change rooms. At least this time, when I asked for help with our items going from room to room, we received help. When we checked in, along with my in-laws, my husband had to bring our luggage to our rooms after we were flatly told the person who did that was at the airport. We're not young He was exhausted from the drive. There were carts. The second room was nicer, roomier, but with a non-working phone. Sadly, I fell in that room and ended up severely injured. Ugh! We were there for my husband's mother's funeral and our experience was horrible. Margaret, however was super sweet and accommodating. The young man who worked the desk on the late afternoon of 03/24/25, was also wonderful. He saw me struggling in the lobby and was helpful, kind, offered to bring me coffee and gave me water. We had a block of rooms for 03/23-25/25. We all had issues with that same front desk person at check-in and too many had room issues as well. Shame on this establishment.
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Iris
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was nice.
Kent
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel staff and stay were overall great. However, the breakfast buffet was a bit overpriced for what was offered.
naomi
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect for our night before an early flight out of RIC.
Lyndsey
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great.
Julie
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The pool was nice!
Jenni
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was clean and wonderful front desk staff
Sue
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Friendly staff
Janice
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I was grateful to stay here after landing in the middle of a snow storm. And grateful for the staff who are so pleasant and kind.
Janice
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Convenient location and a nice room for the money.
Katherine
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I loved this property. The staff was friendly and very helpful.
Ellen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.
Shepherd
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight
Carla
icon-Business Family
Business Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

It's so comfy ..I was sooo tired the bed took away all the other luxury I could have used or experienced..
Travis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Airport transfer was very nice and saved money we would have had to spend on airport parking. Quiet, clean. Convenience store across the street. Great place for a one night stay before flying outa town
Lisa
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The property is very nice and clean. I will return for future stays.
Number of reviews per page
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40