Unbelievable customer service. So helpful, and always asked if we needed anything. Best hotel I’ve stayed at anywhere.

Staff very attentive and went above and beyond. Highly recommend this property!

Excellent location. Helpful staff. Spacious nice rooms but the bed was stiff and noisy with every turn! Otherwise very nice stay!

Wonderful staff very helpful and knowledgeable Helped us get to where we needed to go

Great location

Absolutely everything was first class

Welcoming reception. Friendly and efficient. Room was spacious and very quiet. Unfortunately no hot water for showering this morning but sorted by reception within the hour.

Our favourite place to stay in Dublin. Lovely rooms, great breakfast and convenient location.

All around great hotel and stay

Great location, staff and vibe

Great service

Beautiful hotel, elegant rooms in public spaces

The staff is exceptional. They went above and beyond to accommodate our every need. The restaurant/bar has amazing food and drink. I have always enjoyed this hotel.

The hotel felt a bit rundown. The noise traveled extensively between rooms. You could constantly hear doors slamming from guests and cleaning crew. There was no where in the lobby to sit and lounge unless you were buying food or a beverage. At the end of the night while trying to get warm by the fireplace and no one else there, we were asked if we were hotel guest and also asked to go back to our room. Check in experience wasn’t what I would expect for a five star hotel. Just disappointed all around.

Staff is incredibly kind and accommodating. Rooms are beautiful. The food and drinks are spectacular. I can't recommend this hotel enough. Thank you, Fitzwilliam!

Great customer service all around. Also a great location.

Brilliantly clean room, immaculate and stylish bathroom!

Everything and everyone was wonderful!

Great location friendly service and clean location. Overall wonderful stay in city center.

The hotel is simply wonderful. The staff is incredibly kind and attentive, making our stay comfortable and pleasant. The rooms are clean and quiet, providing a peaceful environment. However, we encountered a minor inconvenience one morning when there was a hot water issue. Despite this, the hotel promptly compensated us at checkout for our inconvenience and expressed their sincere apologies. Later, we discovered that they had to install a new boiler using a crane, which was quite a feat considering the narrow streets of Dublin.