Overall Ratings & Reviews SpringHill Suites Tempe at Arizona Mills Mall

Decent hotel, clean and comfortable room. Close to expressway and shopping.

Walking distance of everything

Hotel was very clean and spacious. The staff was very friendly and attentive.

Disappointing starting with the surprise $50 a day incidental fee which is held on your credit/debit card staff was not friendly particularly the manager she seemed very unconcerned when I expressed my concerns to her the morning staff didn’t speak or smile I understood the housekeeping policy every other day no housekeeping just once I was told to put towels & trash outside door I had a 6 day stay carpet filthy stains on lamp staff needs customer service & diversity training treat all customers kind & friendly

The swimming pool was tiny and dirty.

Old facility

Hotel decided to overbook paid for reservations. I reserved about a month in advance and paid in full. I arrived at the hotel around 10:45pm after 5 hours driving only to find out a lobby full of people that had their flight cancelled and were sent here w/ a voucher. By the time it was my turn, hotel was sold out. I was left with nothing but a “deal with it on your own”. “Supervisor” Jasmin was extremely rude. I understand she was under pressure but in no way I would be talking to customers the way she was & I work in customer service! Also the other lady working the front desk, I believe her name was Tabitha(?), was completely useless to assist in at least keeping the people in the lobby updated about the situation. I had to try to find a room at 11:30pm in an area unknown to me. With 2 kids. Luckily Holiday Inn was able to accommodate me & provide the service every hotel should be giving. Please stay away from this place! Spend the extra $20!

We’ve stayed here a couple times, both times were good. Just the area seems a little unsafe but we were okay.

Check-in was very good and room was clean and comfortable. Liked the hot coffee available in the lobby.

Very quiet and relaxing,just had surgery and needed a good place to recover 👍👍

Easy check in and friendly staff

Great

I come to this hotel multiple times a year and it is consistently clean, comfortable and convenient.

Great, convenient.

The front desk staff was amazingly helpful and pleasant. Breakfast was nice, the room was very nice, and the overall experience was lovely.

Breakfast choice too few

The rep at the check in counter was very helpful, informative and inviting! Give him 5 stars, if I’m not mistaken his name is Jim.

Very quiet for the most part. Felt kinda like the carpets could’ve been cleaned, and the faucet leaked a lot, but for the most part, the facilities were very nice and staff was awesome. Breakfast was good as well. Good value for the area.

They accommodated to our booking we accidentally booked 2 handicap rooms and only needed one. They helped us out and put us on the same floor.

I had a comfortable stay at SpringHill in Tempe. I would be open to staying there again!