Overall Ratings & Reviews Extended Stay America Suites Los Angeles Arcadia

Staff is friendly

Good

My family and I checked in Sunday evening the outside of the hotel looked okay the inside was dirty not up to date. The pictures posted on line were not accurate. The room it’s self… refrigerator was spotless clean even the microwave. The bathroom was a different story, walls were dirty almost looked yellowish a lot of paint chipping everywhere the bathroom was gross someone’s hair was in it. I didn’t feel safe putting my one year old in it. I tried to make the best of the days to come but come the next morning I seen a big bed bug. Right on the pillow my one year old was using I woke up everyone had then change clothes and went down stairs for a refund. I was granted my whole 4 day stay back to me. We packed up our whole room and left and 6 in morning. It was terrible experience we had to look for another hotel

I was able to go for a walk and feel 100% safe

The people at corporate for Extended Stay in Monrovia/Arcadia need to tend to their locations. I came here with my husband and dog to relax, little rest was found due to the roaches crawling out of the light socket. The woman at the front was very sweet and helped us move rooms and make things right the best she could. We could tell she was overwhelmed and short staffed. It was further disturbing to find out that people are living in those conditions.

Not a good experience. The room condition is different with the photo.

I was given a very nasty dirty room with food on the floor every where and they were flies flying around with a bad old food smell in the room and bed was dirty and just not clean at all

The best part of this hotel is the location it’s peaceful quiet and secluded but close to shopping and dining within close proximity the amenities were good the bed was average Overall I rate my experience good it could get a bit noisy above or on the sides but overall a good experience!

Very nice

Its very dumpy 8 motel vibes

Room was neat and tidy . My only complaint is the noise from the freeway location. I was able to fall asleep. The front desk staff were all very friendly when I checked in and out.

Shower is dirty I see blood room 203

Jackie was really nice and very helpful during our stay

It was dusty inside and dark. I guess thats what you get for paying cheap.

This is a family environment with friendly and helpful staff. The best part was no marijuana reeking in the rooms or on the property. Rooms appeared to be detailed cleaned despite this is an older hotel that is kept up nicely. The property was quiet and safe as I felt safe staying there alone with my 3 year old grandson.😊.

To be honest I was not going to leave a negative review only because the staff and the customer service was actually pretty good. They stay, however, or lack thereof was not. Ok so for starters, you can definitely tell that this is an older property, so it does in fact look a little run down on the outside. but whatever no big deal. Some of the other guest that were hanging around out front also looked a little sketchy, but again whatever. So finally, when we get into our room there is an unpleasant odor, and everything looks sort of dingy (if I had to think of one word to describe the room) or uncleaned. Again, I just told myself whatever because I was still riding on how nice the front desk clerks were. My gf and I decided to go to the local dollar tree right down the street and decided to give the room a good cleaning ourselves. We bought some cleaning supplies, sprays and candles to fix the situation. After cleaning we felt a little better but still a little uneasy. About two hours into our stay, while eating lunch, my son noticed there was a roach crawling from underneath the table. That was the last straw. we immediately packed up and checked out. That was Friday. It Is now Monday, and I have still not received my refund do to the fact that No one is answering the phones at the property. I am extremely disappointed. I tried giving them the benefit of the doubt, but this was too much. Not to mention this was my first time ever booking at Extended Stay. Total let down.

The smoke alarm was beeping. I called the front desk then went out. It was still beeping when we came back so they quickly moved us to another room and gave us a 25% discount for the trouble.

Great for the price, very friendly staff and clean

So so bad

Great stay! Dog friendly :)