Overall Ratings & Reviews Extended Stay America Suites Asheville Tunnel Rd

No hairdryer in the room you have to ask for one

Overall well not be staying here again. The location is okay however its not very tourist friendly. The hotel staff was friendly enough. The room appeared clean but after some time it was apparent there was an ant problem. Several ants were coming in from somewhere - should invest in pesticides to reduce such a nasty experience.

Studio is a perfect type of stay. Large refrigerator, stove, and a countertop to use. Breakfast was nothing to be called breakfast except for coffee! Bathroom floors and tub curtains could get some love and better cleaning. Close to everything.

Very good customer service

I did NOT like the staff nasty ugly people. Had no problem taking my money & my key rewards & soon as i get to the property to check in hand my ID i get told "we do not rent to locals". Would NOT refund me did NOT even get a sorry. So i slept in my vehicle cuz i had NO more money

Very nice staff, i love it there

Abandoned building next to it. Graffiti and debris everywhere. I came out to leave and One of my tires was flat. The air was let out. Not a good start to leave in the morning for a 600 mile drive home. 35” tv. Smelled dirty in the halls, elevator and a free breakfast was a joke. Pet friendly “Wow” I have a 15 pound Maltese and they allowed at a fee. I was going on the elevator and a person came out with two pits. Needless to say I had to quickly pick my little guy up. Not safe in any aspect.

Wonderful.

Beautiful and clean space. I liked the full kitchen. Also, the extra work space. nice staff. So grateful for this experience.

Very clean

Great property and price efficient!

All the people that work there are very friendly and professional

Outstanding facility in a great location in the Asheville area. The customer service is out of this world! When I checked in, I asked Nicholas if there were any rooms available on the first floor. He communicated my request with housekeeping and they were able to provide a first floor room without hesitation. I will be returning to this area in October and will definitely stay at this location when I'm in town moving forward.

The room didn't look like the picture that was shown on the website

Good

did not feel safe or secure. bed was falling apart, A/C would not go below 76 degrees

Bed frame was very unstable. Then In the middle of the night, when I went into the bathroom, there were puddles on the floor. Went to shut the water off, but neither the sink nor the toilet were leaking. Had to use all my towels.

Parking lot is huge and free… only one run in with a homeless man and that’s because I went out to my car at 3 am to smoke and he was next door screaming. This hotel is 4 minutes from downtown Asheville and has over five food options, didn’t know the room comes with a full fridge and a stove and a sink or I might’ve brought more food!! Bed was definitely uncomfortable but thankfully the rest of the room made up for the bed being so hard

This was our first experience in NC and to stay at an extended stay establishment and we were impressed. For the price and location you cannot let it go. Cool ac Hot hot water Wifi/free on site parking Kitchenettes available Spacious

Room wasn’t clean and we never got the dishes and utensils we requested. They also double charged us for the room. The area around the property is abandoned and seems unsafe.