Overall Ratings & Reviews Holiday Inn Express Hotel & Suites South Bend by IHG

The welcome desk staff were very friendly and were ready to help.

Nice clean hotel.

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Very outdated and paint chipping everywhere . Load area , parties going on in downstairs carrying to third floor . No yogert at breakfast . Should not have room next to elevator and ice machine with a non sound proof door

It’s just a clean average hotel.

the cleanliness and comfort of bed and bed linen after a long flight was excellent the pool was top class lovely to relax perfect temperature

Although I don’t remember his name, the gentleman at the front desk was amazing as always! Very friendly and accommodating.

Our hotel room needed lots of work. There were several leaks that had never been appropriately fixed and the shower had rust on it! This is not a Holiday Inn quality of a hotel! We would not stay here again!

Nice for the price.

To start this is not a safe area for family & children****** The hotel hosted an accommodation for our traveling club. We requested a double bed a month and half ago. When we checked in, they had an inexperience employee with 3 week tenure take care of one of the busiest weekends (MDW). The manager put us in a King size with sofa bed. Sofa bed dirty, no pillows or sheets. I tried to get accommodation, the managers hours were 11 PM - 7 AM, making it impossible to receive accommodation. To add more to this situation the staff checked in other players after us & gave them a double bed.

The first impression is always the check-in and it went very well. The person on duty at about 11:00pm was courteous, friendly and efficient. It went quickly. The room it self was bigger than expected and clean. We couldn't have asked for better. This had one of the better breakfasts I've had a a hotel. 2 types of eggs, bacon, cereal, pancakes, bagels, juice, coffee, milk and more. Very well done. A cool touch was the painting done on the ceiling of the long hallway on the 1st floor. Somebody spent a lot of time painting a sky and different birds. The shower pressure was great. The housekeeping staff was polite and very efficient. I used the workout room, which was clean. A full rack of dumbbells, 2 benches, 4 machines. It was nice. I didn't use the pool but it looked like a standard hotel pool and included a shower head to rinse off. This was a really good hotel.

Not one of Holiday inn express best

The staff was very helpful. We couldn’t get the heat on in the first room so the gentleman moved us to another room with ease and friendliness. And the heat worked well in the second room. He also told my husband about where to get dinner nearby. Breakfast was very good.

Cleanliness and friendliness of the employees were awesome. Proximity to campus was unbeatable as well. Just a bit weird in terms of zoning around the hotel.

Reasonable rates, Great location, and good service!

Staff was friendly with good recommendation for food in the area. Beds were confortable and room was clean.

Clean and Staff awesome

The staff was very attentive; the Hotel was very clean. Perfect for what I needed

Nice hotel, breakfast had a great variety and fitness center was above average for a hotel. 2nd time staying and will continue when I return.

Friendly staff, clean rooms, lobby and perimeter of hotel. Close to restaurants, and main roads.