I liked the room, although the towels seemed old and worn.
Unfortunately, my experience with the staff was disappointing. When we arrived at reception, the lady at the desk was speaking with other guests and ignored us for about 10 minutes. When she finally assisted us, she provided the necessary information but did so with an unfriendly attitude.
The phone in the room did not work, but the maintenance staff member who came to help was very kind and resolved the issue quickly.
I was also disappointed that no one followed up regarding my bottle of wine or asked whether I had received it.
Overall, I was leaving Porto with the impression that people were not very friendly. However, after taking a river cruise with 360 today, where the staff were exceptional, exceptional, I realized that my negative impression was not of Porto or its people. It was simply the experience I had with the hotel staff that gave me that feeling.