Overall Ratings & Reviews Holiday Inn & Suites BEAUMONT-PLAZA (I-10 & WALDEN) by IHG, an IHG Hotel

The 1st room was good , and we decided to stay again and got a different room and that one was much. Better !

Friendly front desk staff. HVAC was good -- steady fan white noise drowned out hallway noise (we chose to stay on 1st floor).

Thanks for a comfortable clean bed and a good night’s sleep!!

Horrible water pressure. Scratching and tapping in walls from rodents kept my husband and myself up all night…not in a good way either

Most plugs didn't work in room, no smoke detecor just bare wires, toilet seat was loose and almost falling off.

Hotel lied about amenity access when I called before making the reservation. On site after check in they said the hot tub had been closed for weeks, after the receptionist initially said he didn’t have any information and that it was a maintenance question. Will be seeking a refund.

The property appears to have been recently renovated.

Very clean

Clean

It’s a place to stay if you need a room, not a destination in and of itself.

Property is very nice and clean. The only downside to our room was the pull out sofa bed. DON'T get that!! It is horrible!! Other than that, great stay.

Very clean and friendly staff

It was a very pleasant stay. The room was very clean and comfortable. Most of the staff I talked with were very nice. I didn't try the breakfast mainly because I didn't want to pay $15 and I couldn't take it with me to my room to enjoy so I just went to the donut shop in walking distance and ate that in the comfort of my room. The pool and hot tub were very nice and so was the gym. I very much enjoyed my stay. Everyone was very nice to me except for a lady working the front desk when I was checking out. She was very short with me and made me feel like I was bothering her when I was returning my room key to let her know I was checking out. But overall my stay at this hotel was very nice and yes I would come again and even recommend this hotel to others.

The staff is very friendly, respectful

We did not stay there, they had no rooms available.

I stayed here for 2 nights which was $400. The first night I noticed the air wasn’t working very well and I was staying with a newborn so he wasn’t sleeping well in the warm room, but I waited until the next morning to let staff know that it wasn’t working. The staff said that they would have a maintenance man come look so I left the room for the day at 77 degrees to go shop around. When I got back that afternoon the air would not go under 73 degrees and it was very humid so I let staff know again and they said they’d have the maintenance man come by again while we went to dinner. When we got back that night the room was still at 72 degrees and humid but we decided to just deal with it. When we decided to lay down we were interrupted by people running up and down the halls and slamming the door next to us. I do not recommend staying here at all especially since it’s one of the higher priced hotels in the area and it sucks. On a side note we decided to eat dinner at the hotel the first night (which costed $185 for 4 people) and the burgers were so dry you could not swallow. The food was so bad we each only ate a couple of bites.

HORRIBLE STAY!!! Hot tub closed! Called prior to booking to CONFIRM it and pool were open and was told they were open. Finally got time to get in and got tub was closed and water was green.. my daughter also got a separate room which the ac didn't work. Told staff TWICE but it never got completely fixed. She has a newborn and they were miserable all night. They had to stay in my room because it was so hot in theirs. We ate at the restaurant inside and it was horrible! Waited almost an hour for food, they weren't busy at all, payed $186 for 4 meals and drinks. Food was nasty and our APPETIZER didn't come out until we were done eating and about to leave.. some, not all, staff was rude!! We will absolutely NOT be staying again.

The front desk and breakfast staff was very rude. They were not very accommodating and made our small requests seem like an inconvenience to ask. We also tried tipping the one breakfast server who actually was helpful and the other staff stole it from her and said she didn’t deserve it. I would highly encourage for more senior staff to encourage their team to be more friendly to their guests especially for large parties that generated a significant amount of revenue.

Great stay

Room was nice bed was comfortable and staff was friendly no complaints enjoyed my stay