We had planned a relaxing stay at Hotel Century Reforma, but unfortunately had to leave the morning of our arrival due to a family emergency—our son was in a car accident and admitted to the ER, and we had to catch the first flight back to Texas. I explained the situation to the hotel staff, hoping for some compassion or flexibility, but was told that since we booked through Expedia at a non-refundable rate, they couldn’t reimburse us for the unused nights. While I understand how hotel policies work, I also know that properties have complete discretion to make exceptions in extreme cases. This was one of those moments, and it’s disappointing that the hotel chose not to exercise that discretion. Beyond the lack of empathy, the property itself left much to be desired. The windows seem quite old—street noise poured in constantly, making it hard to rest. The hotel feels outdated overall, and the uneven floors were especially difficult for someone like me, who suffers from chronic vertigo. I wouldn’t recommend this hotel for travelers seeking comfort, quiet, or responsive service in moments of crisis.

Gerardo - waiter amazing.

Muy buena la comida y muy cómodas las camas

Todo muy bien! Excelente estadía.

Best and affordable hotel in zona rosa.

This hotel is an excellent option for a visit to CDMX. The staff are amazing. Everyone is very friendly and helpful. The property is very clean. The location is perfect, close to the metro, Reforma and walkable to parks, shopping and tourist sites. The breakfast buffet is excellent and the serving staff are great. This will be my go to hotel when visiting CDMX in the future.

This hotel has the perfect location! It’s right next to La Zona Rosa so there are tons of nightlife and dining options. It’s also centrally located so that you can easily take an Uber anywhere that you want to get to.

Propiedad bien bonito cuartos limpio

Good value. Staff could not have been more accommodating. Enjoyed stay.

The property was fine. A little expensive for what it is. Just to know — you have to register any visitors to the hotel.

Good afternoon. This is my review. First of all, you need to train some of your staff to speak English. You can’t run a hotel and expect everyone to speak Spanish only. You have guests from different countries who speak various languages. English is one of them. Second, you need to check the remotes to ensure they have batteries. You can’t put a non-working remote in an unexpected TV to turn it on by itself. Lastly, the food is great, but you must learn how to cook scrambled eggs. Scrambled eggs can’t be on the line for two hours and dried out. They must be constantly turned and have liquid inside.

Like the accesible the pro Perú is like the staff and the prepares they are to give you the honra you yould know for your stay.

Nice place for short stays

The staff was helpful and professional. The room was clean. The pool area is small. However, the location is extremely noisy from 6pm to 6am. I was on the 3rd floor and could hear everything. It was impossible to get a good night sleep. The noise during the day is normal city noise.

Great location

Everything was great , staff incredible and location was perfect

I really love this hotel i always stay here when i go to Mexico City

Great location, good service, and the price is right.

Staff super friendly and fun, location very convinient,

EVERTHING WAS PERFECT!!