Traveller Reviews The Redwood Riverwalk, A Boutique Hotel
Number of reviews per page
20
20
40
40
Top reviews
Karen
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Basic room, poor quality towels and bedding. Noisy unit midnight. Breakfast was awful very little offered, tiny portions and poor quality
Whitney
Leisure with Children
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The room was dirty. Hair all over the shower and dirty sheets. There were parties going on all night in two different rooms it was loud smelled of weed and beer and people running up down the hall all night.
Jacob
Leisure Family
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
You could feel every spring in the mattress. Mold could be see in the bathroom in a few places like above the shower on the wall. Garbage piled up outside around the hotel. A party of about 10 kids were up all night Saturday night being loud with their window open. We had a friend staying with kids in another room and they had the same issue with their room.
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Jonalec
Business
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Looks nice on the outside but not the inside
Jody
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Friendly staff, spacious and clean rooms
Jonalec
Business
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Stayed here 3 different times. Had a different room each time. Every room had flies in them. One room, the sink clogged, another room, the bathtub clogged, last room, the toilet clogged. And breakfast isn’t served until 7am.
Molly
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room was as expected.The shower pressure and hot water were both excellent.
The night time staff was super friendly and when i rang the bell for assistance,he was right there to help me and more than once.
Tina
Friends and Family
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Did not stay there. Staff was smoking right out the front door and I had to walk through it. I have asthma. I was not informed on the phone that the pool was closed. We have stayed there in the past and the pool was why I booked again. I requested a handicap room, they put us in the last row of rooms. Went to check it out and no handicap parking close at all. I would have to take my scooter all the way to the front to get off and on . There was no ramp near our room to use. I told the front desk it was not acceptable and needed to change rooms. She informed me they were not available Friday, Saturday and Sunday. We would have to go to another hotel then come back on Monday. I told her no that that didn’t make sense and wanted my money back. She said only for the 3 nights but not the other 3. I told her I will dispute it through my credit card.
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Carlos
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Room was WAY outdated, mismatched, and not comfortable. We were so concerned we checked the bed for bedbugs. Room phone didn't work. Everything was awful. And this was supposed to be an upgraded room! Room looked NOTHING like pictures online. Do NOT stay here.
Jennifer
Leisure Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The place was nice it was clean and staff was friendly, not huge breakfast spread but coffee and cereal
Michael
Friends and Family
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Yes Rooms Clean , Nice Staff
Ryan
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Love
Roy
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good place
Mary
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff was friendly, but the room ac vents hadn’t been cleaned in a while. We have allergies. Fortunately, we bought along Clorox wipes and cleaned it.
George
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
In good condition and clean. But very basic
Francine
Leisure Family
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Very easy check in. Room was ok, nothing special. Shower curtain missing hooks. Noisy neighbors solution to that was a white noise machine. No kleenex in the box, breakfast skimpy. No protein offered. No juice. Coffee was good though.
rae
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Okay
Bernadette
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This property was nothing like described on website.
Roxy
Business and Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The property was great, safe and clean location. The art everywhere and the patio area was beautiful. The service was wonderful. The room was spacious and clean! If it wasnt for the absolute horrible beds it would have been an amazing stay. I hardly got sleep the 2 nights we were there. I was constantly tossing and turning because my hips hurt like I was sleeping on a floor. My body is still sore. I seen reviews about the beds and thought to myself they cant be that bad ( most hotel beds are firm to me) but they are! Felt like a box spring with no mattress. Other than that, everything was great.
The pool was closed as well, when I booked it said it was closed but it would reopen before our stay and it was not. So I would call to check first if thats important to you.