Overall Ratings & Reviews SureStay Plus Hotel by Best Western San Jose Central City

Clean, friendly staff and a value at the price. We stayed to position for the airport and it was seamless.

The Man that checked us in was not very friendly.

Great stay

Stayed one night on way through town. Motel type property where you park by your door. Beds were comfortable, shower had great water pressure, spa was hot and enjoyable, fitness room was nice even had a sauna. It didn’t seem to be in the best neighborhood, but we had no problem walking down the street to get a pizza for dinner.

I got to the hotel without my credit card. My bad. I had to WAIT for someone to approve using their card, Id and signature. Fine but it took 2 hours. The front desk guy didn’t want to let me in because the pictures were not perfect. I read it fine. His computer was the problem where the picture looked weird. He wanted me to wait longer with another picture. Cmon dude. It was midnight and I was getting up early for work and I was TIRED. He just wanted to go back to his cell phone. I was super mad at this point and he finally let me in. Oh and the $10 a day for parking is lame!

Very out dated pictures online not matching actual. Musky smell in room, tried using iron and it was lint clean damaging pants. Will never return. Not to mention dead cockroaches on stairs outside the room at least.

Safe and Parking available

That good but old hotel

The only issue was limited parking area But Very nice rooms with plenty space Thanks.

This place was so clean and comfortable. I was trying to isolate, and it was great. The staff was also very friendly and attentive. I would stay here again I would recommend this hotel to someone for comfort, convenience, and overall a great experience.

Dirty and maintained

It’s a nice hotel. But there was noise all night our next room was parting all night and you can hear everything.

I always stay here and always have great customer service .

I couldn't rest because my room window was facing was facing a busy street and there was traffic all night, siI have to hear cars passing all night

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Staff was very courteous and professional.

As advertised. Stayed two nights. Noisy weekenders, but was able to sleep well!

No parking

Very friendly staff andgood breakfast. Room is clean.

Could have used more meat variety but only so much so understandable. There was one small cleaning problem but very good mostly. The staff went beyond what they had to making the stay good. Laundry is coin operated so you have been warned