Overall Ratings & Reviews Comfort Inn & Suites O'Fallon - St. Louis Area

Clean

Great stay

Special thanks to Josie at the front desk.

The check in host was very nice, but didn’t speak very good English so he was hard to understand. Other than that he was super nice. We got to the hotel at like 9:40 pm and the pool closed at 10 and he let my kids stay in longer since we had just checked in. The elevator and the hallway on floor 2 wreaked of marijuana so bad that it was almost sickening to walk down. Luckily we couldn’t smell it in our room or I would have requested another floor. The breakfast was very good and had a variety of foods and juices.

Did not like the fact that the room was not clean daily.

Friendly staff and very clean and comfortable but the bathroom door handle was broke and kept coming off.

M. Patel was friendly, communicative, and efficient. He made my checking quick and flawless! Room was beautiful, and the bedding felt luxurious! Also, I was so happy to have a bathtub!

We stayed here just to get out of the house and let the kiddos swim. Some reviews had me nervous but overall it was a great stay. The breakfast could have had a better selection but it did the job. The only complain was the pool area had an odor and the water was green.

Room air conditioner barely worked. Custodial staff was not polite. Took a long time to get someone to come to front desk.

close to I64 easy to get on the interstate

This hotel has potential, but I am afraid that the new owners are going to destroy the property and the Comfort Inn brand name with it. Here is the list from our 5 night stay. 1. The non-smoking room stank with the strong stench of smoke. We sprayed air fresheners every day and it still did not help. 2. On arrival the toilet would not flush due to some sort of clog. I borrowed the plunger and cleared it myself. 3. The bathroom fan vent was filthy and had restricted air flow. I am tall so I cleaned it 4. one of the small floor tiles at the entry way kept popping up revealing sharp dangerous corners for bare feet. I brought in tape from my truck and the maintenance guys taped it down. Looked horrible, but is now safe. 5. The air conditioner drips its condensation on the rug instead of outdoors. The maintenance guys pulled the unit out, but did not clean the obviously clogged drain line. The did not speak any English, so they just smiled and shook their heads when I asked about the clog. The used a wetvac on it that night, but by the 5th night the carpet was wet 6 or 7 feet from the AC unit. I used a tarp I had in my truck to keep our feet dry. 6. The refrigerator did not cool, even on the coldest setting. Our first night's leftovers we were saving were spoiled and made inedible. The desk clerk and I swapped the good refrigerator from the empty room next door. 7. The brand new sofa bed has no padding over the coils 8. The public restrooms had no paper towels 9. more..

This stay was awful. I should have known from the moment we walked in and the pool was green, but we gave it the benefit of the doubt. Our first room from night 1 had an AC that slightly worked. We did not mention it and did not complain because there seemed to be many complaints coming in. We unexpectedly spent a second night. Good thing because my daughter left her fugler (toy) that she got for her birthday and I asked the front desk about if they had seen it. They started speaking in another language and then the maintenance man went out to HIS CAR and got it. They were going to take it! WHAT! Continue on, we still planned to stay. Get to our room.. The tv didn’t work. No big deal but two unhappy kiddos. They decided to move us rooms though. We moved rooms and our AC didn’t work. That we couldn’t deal with. We had a heat advisory this weekend and we gave it two hours before even mentioning it because everyone was complaining about stuff but it was 9:30pm and our room was 81 degrees. They come in and replaced the whole unit and just walked out. This stay was awful from the moment we walked in, until we left. My friend found a whole fingernail in their bed. Our other friend had their AC not working in their room either. Do not stay here! This is your warning.

Nice

Called to check on reservation and was told there was none at the Comfort Inn in O Fallon Illinois nor the Comfort Inn in Missouri!! Called both places!! Ended up getting a room at a Hampton Inn-would like a refund

The ice machine needs help as does the breakfast. Not the usual for Comfort Inn.

Good